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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604759
Report Date: 10/16/2024
Date Signed: 10/16/2024 12:33:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2024 and conducted by Evaluator Renita Hall
COMPLAINT CONTROL NUMBER: 08-AS-20241010120617
FACILITY NAME:CARLTON G LUHMAN RESIDENTIAL CARE CENTERFACILITY NUMBER:
374604759
ADMINISTRATOR:CURTIS, PHILIPFACILITY TYPE:
735
ADDRESS:290 S. MAGNOLIA AVETELEPHONE:
(619) 447-2428
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:47CENSUS: 37DATE:
10/16/2024
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Philip Curtis, LicenseeTIME COMPLETED:
12:33 PM
ALLEGATION(S):
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Licensee is not ensuring that a comfortable temperature is maintained for residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to open a complaint and deliver findings. LPA was allowed entry by Philip Curtis, Licensee. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Licensee.

On October 10, 2024, the Department received a complaint regarding the alleged violation:
Licensee is not ensuring that a comfortable temperature is maintained for residents in care. On October 16, 2024, a facility tour was conducted, and interviews with residents. The purpose of this investigation was to verify that the temperature within the adult residential facility complies with regulatory guidelines and to assess any concerns raised by residents and staff regarding the facility's temperature if any.

Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20241010120617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CARLTON G LUHMAN RESIDENTIAL CARE CENTER
FACILITY NUMBER: 374604759
VISIT DATE: 10/16/2024
NARRATIVE
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A tour of the facility's kitchen was conducted, and the temperature was at regulations standards. There is a functioning air conditioning unit in the kitchen area. A random selection of residents was conducted to gather feedback regarding their comfort with the facility’s temperature. Residents were asked if they had experienced discomfort or concerns related to the temperature. Facility staff were interviewed to determine whether they had received complaints from residents or had personal concerns regarding the temperature in the facility.

All residents interviewed expressed satisfaction with the temperature of the facility. No resident reported discomfort or concerns regarding it being too hot or too cold. Staff members confirmed that they had not received any complaints from residents regarding the facility’s temperature. They also noted that the HVAC system was functioning properly, and no maintenance issues had been reported.

Based on the investigation findings, the allegation made against the facility is unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Philip Curtis, Licensee. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Licensee and his signature on this report confirms receipt of the Licensee Rights.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
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