374604759-6-3-2026-08-AS-APAO-DUZ5RS-20260612201137

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604759
Report Date: 06/03/2026
Date Signed: 06/03/2026 04:52:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20260527173403

FACILITY NAME:	CARLTON G LUHMAN RESIDENTIAL CARE CENTER		FACILITY NUMBER:	374604759
ADMINISTRATOR:	CURTIS, PHILIP		FACILITY TYPE:	735
ADDRESS:	290 S. MAGNOLIA AVE		TELEPHONE:	(619) 447-2428
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	48	CENSUS: 46	DATE:	06/03/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Administrator, Karl Diaz		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not treat resident's room for pest infestation

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced complaint investigation visit regarding the above allegation. LPA met with Administrator, Karl Diaz, and explained the purpose of the visit. During the visit, LPA delivered findings.

The Department's investigation consisted of observations, interviews with staff and residents, and a review of facility records.

On May 25, 2026, Community Care Licensing (CCL) received a complaint alleging that staff did not to take appropriate action to address a pest infestation. Specifically, it was alleged that the licensee did not ensure that a resident's (R1) room and a shared bathroom were free from bed bugs.

During an interview conducted on June 3, 2026, R1 stated that on June 1, 2026, they informed their case manager that they had observed three (3) bed bugs in their bed several days earlier. (continue at LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20260527173403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARLTON G LUHMAN RESIDENTIAL CARE CENTER	FACILITY NUMBER: 374604759
	VISIT DATE: 06/03/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(continue from LIC9099)

R1 reported that they did not observe any bed bugs in the shared bathroom. R1 further stated that facility management took immediate action upon learning of the reported bed bugs in Room 6 by relocating R1 to Room 11. R1 indicated that they had not observed bed bugs in any other area of the facility. R1 stated they did not observe bed bugs in the shared bathroom, and no residents interviewed reported observing bed bugs in any shared bathroom within the facility.

Interviews conducted with multiple residents revealed no concerns regarding bed bugs in their rooms or elsewhere in the facility.

During interviews, staff stated that the facility maintains a pest control service contract that provides monthly treatments and additional treatments as needed when pest-related concerns are reported. Staff reported that the facility received routine pest control treatment on May 5, 2026, and that the next scheduled treatment is June 5, 2026. Staff further stated that Room 6 would receive additional treatment on June 5, 2026, and would remain vacant until it was determined safe for occupancy.

During today's visit, LPA observed several resident rooms and all shared bathrooms. No signs of bed bugs or other pest activity were observed. Room 6 was observed to be clean, organized, and free of clutter to facilitate treatment by the pest control provider. The bed in Room 6 was observed with clean bedding. Staff also reported that R1 was reminded to immediately report any future pest concerns to facility staff so that prompt corrective action could be taken.

A review of facility records confirmed that the facility maintains a pest control contract for routine monthly treatments and additional services as needed to ensure the facility remains free of pests. Review of pest control invoices verified that services were provided regularly, including treatments on April 23, 2026, and May 5, 2026. Records further confirmed that the facility is scheduled for an additional treatment on June 5, 2026.

(continue at LIC9099C)

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20260527173403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARLTON G LUHMAN RESIDENTIAL CARE CENTER	FACILITY NUMBER: 374604759
	VISIT DATE: 06/03/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continue from LIC9099C)

Based on interviews, record reviews, and observations made during the investigation, there is insufficient evidence to support the allegation that staff did not take appropriate action to address a pest infestation. Evidence obtained during the investigation demonstrated that the facility maintained an ongoing pest control program and took corrective action upon learning of the reported concern. Furthermore, no residents reported observing bed bugs in the shared bathroom, and no signs of bed bugs or other pest activity were observed by LPA during today's inspection of resident rooms and shared bathrooms. Therefore, the allegation is determined to be Unsubstantiated, meaning that although the allegation may have occurred or may be valid, there is not a preponderance of evidence to prove that it occurred.

No deficiencies were cited during today's visit.

An exit interview was conducted with Administrator Karl Diaz. A copy of this report and Licensee Rights (LIC 9058 03/22) were provided at the conclusion of the visit.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3