374604789-3-6-2025-08-AS-RCLK-DFAPXC-20250331114206

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604789
Report Date: 03/04/2025
Date Signed: 03/06/2025 08:36:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Alyssa Ramirez

COMPLAINT CONTROL NUMBER: 08-AS-20241209095312

FACILITY NAME:	NEW BEGINNING BERTHA'S FAMILY HOME		FACILITY NUMBER:	374604789
ADMINISTRATOR:	RODRIGUEZ, BERTHA		FACILITY TYPE:	735
ADDRESS:	1602 SADDLE RIDGE DRIVE		TELEPHONE:	(818) 274-1809
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91915
CAPACITY:	6	CENSUS: 3	DATE:	03/04/2025
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Staff Tamika Smith		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff do not treat clients with dignity & respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Staff Tamika Smith and discussed the purpose of the visit and elements of the complaint.

Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of facility visit, records review, interviews with facility staff and outside sources.

It was reported to CCL that staff do not treat clients with dignity & respect.

Regarding the allegation, it was reported that client (C1) disclosed that staff (S1) threatened to slap C1. Interview with C1 revealed that C1 denies that S1 threatened to slap C1 and clarified that C1 was concerned that S1 would cause physical harm due to claiming that S1 has a “bad temper” and is bigger than C1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241209095312

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NEW BEGINNING BERTHA'S FAMILY HOME	FACILITY NUMBER: 374604789
	VISIT DATE: 03/04/2025

NARRATIVE

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C1 reported that they know that S1 has a “bad temper” due to overhearing S1 say this when on a personal phone call. C1 reported that S1 would say “rude” things to C1. Interviews with facility staff revealed that no staff had ever witnessed S1 threaten to slap C1 or say rude things to C1. Facility staff reported that C1 was the one who would yell and posture at staff. Interviews with other clients in care revealed that no other client provided corroborating evidence to allegation and reported no concerns for staff not treating clients with dignity & respect. Review of records revealed that C1 had been involved in incidents of yelling and threatening staff. A review of C1’s IPP revealed that C1 was working on “utilizing skills in lieu of aggression towards others, attend to and follow through on guidance from behavioral consultant, crisis prevention and psycho-educational service providers, to share only accurate and pertinent information”. Records showed that C1 participates in behavioral intervention services, with the following behaviors being targeted: physical aggression, excessive phone calls and false statements.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.

An exit interview was conducted with Staff Tamika Smith. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Smith whose signature below verifies receipt of these rights.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

LIC9099 (FAS) - (06/04)

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