374604798-3-5-2026-08-AS-APAO-DSX3YV-20260407184033

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604798
Report Date: 03/05/2026
Date Signed: 03/05/2026 10:27:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20260219163138

FACILITY NAME:	IGNITE HOME CARE - MARIAN		FACILITY NUMBER:	374604798
ADMINISTRATOR:	OVERHOLSER, ANA		FACILITY TYPE:	735
ADDRESS:	4163 MARIAN ST		TELEPHONE:	(619) 439-6183
CITY:	LA MESA	STATE: CA	ZIP CODE:	91941
CAPACITY:	6	CENSUS: 4	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	10:16 AM
MET WITH:	Vanessa Overholser, Administrator		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff did not treat resident with dignity.
Staff is physically abusing a client in care
Staff is verbally abusing a client in care
Staff is denying medication to a client in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Renita Hall conducted an unannounced visit to initiate a complaint investigation regarding the above-mentioned allegations. LPA was allowed entry by the Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Administrator.

LPA conducted interviews with residents, staff, and outside sources, and reviewed available information regarding the above allegations.

Resident 2 (R2) and Resident 3 (R3) reported that Resident 1 (R1) frequently makes false accusations against staff and has stated they would attempt to get the home shut down. Both residents described R1 as physically and verbally aggressive, particularly when R1 does not get their way. R2 and R3 denied witnessing staff physically or verbally abuse R1 or treat R1 without dignity. R2 reported witnessing the incident in question and stated staff did not act inappropriately. R3 stated staff do not yell at R1 or force R1 to clean their room.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260219163138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: IGNITE HOME CARE - MARIAN	FACILITY NUMBER: 374604798
	VISIT DATE: 03/05/2026

NARRATIVE

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Staff 1 (S1) denied all allegations and reported that R1 is frequently noncompliant with prescribed medications and often refuses to take them. S1 stated medications are offered as prescribed and documented when refused. S1 reported that staff continue to provide assistance and support despite R1’s behaviors. OS1 and OS2 reported that R1 has a history of exaggerating events and making false statements when upset. Regarding the incident, OS1 reported that R1 and another resident were involved in a verbal altercation, during which R1 was threatened the other resident. Law enforcement responded and instructed staff to have R1 remain in their room while other residents temporarily exited for safety. OS1 stated staff did not physically touch or abuse R1. OS1 and OS2 also reported no concerns regarding medication administration, meals, or laundry services.

R1 alleged being held down and verbally abused but provided inconsistent information and did not provide requested supporting evidence. R1 initially stated they had text messages and video but later stated the messages were deleted. R1 did not provide details explaining the circumstances of the alleged restraint. R1 also alleged being denied food after surgery; however, R1 reported that staff limited food portions temporarily monitored to prevent vomiting following appendectomy discharge. R1 additionally alleged a dog bite but did not provide details or evidence.

The Administrator and House Manager stated R1 voluntarily discharged on February 25, 2026, after residing at the facility for approximately six weeks. The Administrator reported that R1 was frequently aggressive toward staff and residents, including throwing a phone and using derogatory language. The Administrator stated R1 repeatedly refused prescribed medication, and staff transported R1 to urgent care to obtain requested PRN medication. The Administrator denied that R1 was ever locked in their room and stated law enforcement did not take action when called. The Administrator reported meals, alternative food options, transportation within policy, and laundry assistance were consistently provided.

Based on interviews conducted and information obtained, there is insufficient evidence to support the allegations that staff treated R1 without dignity, physically abused, verbally abused, or denied medication to R1. Therefore, the allegations are unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to . Her signature on this form confirms receipt of the documents.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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