Regarding the allegation that staff do not ensure R1 receives adequate bathing service while in care, records reviewed revealed that R1 is ambulatory and does not require assistance in bathing. R1 reported during an interview that staff prompt them to shower daily. R1 reported showering twice a week. LPA observed R1’s hygiene supplies used when showering. While interviews with other residents reported R1 does not shower regularly, they did report observing staff asking R1 to shower on a frequent basis. Interviews with staff corroborated prompting R1 to shower daily. Staff interviews also reported that they cannot force residents to shower.

Regarding the allegation that staff are not addressing lice in the facility, interviews with staff revealed that most residents have mobile doctors that come to the facility and if they observe lice they are treated. Staff interviews reported there has been a resident at times that will refuse treatment. Staff reported they cannot make residents get treatment if they do not want it. Staff further reported they will explain to the resident the benefit of treatment and encourage them to follow physician orders. Interviews with residents in care revealed that if a resident gets lice, the staff contact physicians to get the appropriate prescriptions to prevent the spread. There were no interviews that reported the facility did not address lice.

The Department has investigated the above allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Phuc Huynh, Caregiver, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.