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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604801
Report Date: 02/12/2026
Date Signed: 02/12/2026 03:38:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20260113164502
FACILITY NAME:CAVELARIS COMMUNITY CAREFACILITY NUMBER:
374604801
ADMINISTRATOR:MERZIOTIS, MARGAUXFACILITY TYPE:
735
ADDRESS:9975 SAN JUAN STTELEPHONE:
(619) 370-6733
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:22CENSUS: 22DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
02:46 PM
MET WITH:Arlene Doulopoulos AdministratorTIME COMPLETED:
03:04 PM
ALLEGATION(S):
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Facility is not treating for rats
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Arlene Doulopoulos Administrator to discuss the purpose of the visit.

LPA conducted conducted a tour of the facility, and conducted interviewes. It was alleged that facility is not treating for rats. Interviews revealed that staff sprayed the facility and has a pest control coming to the facility to lay traps. Interviews revealed the facility constantnly has rats and they are in all three buildings. Interviews revealed that the staff has caught several but there are some still in building one where the kitchen is. Interviews revealed that the pest control came on 12/16/25 and observed high activity in bait stations for rodents. Interviews revealed on 12/22/25 the pest control came back to the facility and treated 3 rooms for bed bugs. On 01/12/26 the pest control came again and has an ongoing service for rodent bait systems. On 01/15/26, according to pest control documents, the pest control came out and serviced the facility by retreating the facility due to increased pest activity and reduced bed bug activity and a recommendation for the facility to steam clean the furniture. Interviews revealed the facility staff is treating the facility but the method is not working.

Based on the evidence obtained from interviews, the complaint allegation is substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.

A deficiency is cited per Title 22 California Code of Regulation on the 9099 D page. An exit interview was conducted with Arlene Doulopoulos Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260113164502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CAVELARIS COMMUNITY CARE
FACILITY NUMBER: 374604801
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/12/2026
Section Cited
CCR
80087(a)
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The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. This requirment is not met as evidenced by:
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Licensee needs to have home inspected by the County of San Diego Environmental Health and be more persistent in cleaning in the facility. Additionally she will need to hire an exterminator to oversee current efforts and make more visits to control the infestation.
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Based oninterviews the licensee did not ensure the facility was in good repair for 22 out 22 residents, which posed a potential health and safety risk to residents in care.
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Hire a professional to cover the entry spots for rats to block rats from re-entering the home. Licensee will send receipts for the exterminator and before and after pictures of the repair.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2