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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604834
Report Date: 01/12/2026
Date Signed: 01/13/2026 08:25:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20251203130348
FACILITY NAME:SUMMER PLACEFACILITY NUMBER:
374604834
ADMINISTRATOR:LEKOVIC, DRAGANAFACILITY TYPE:
740
ADDRESS:1739 SUMMER PLACE DRTELEPHONE:
(760) 402-4282
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:10CENSUS: 8DATE:
01/12/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Administrator Dragana LekovicTIME COMPLETED:
05:07 PM
ALLEGATION(S):
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Staff did not ensure a resident was properly fed
Staff yelled at a resident
Staff was sleeping while providing care and supervision
Staff did not meet a resident's bathing needs
Staff did not properly dress a resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Administrator Dragana Lekovic.

On December 3, 2025 the Department received this complaint with the above mentioned allegations. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20251203130348

FACILITY NAME:SUMMER PLACEFACILITY NUMBER:
374604834
ADMINISTRATOR:LEKOVIC, DRAGANAFACILITY TYPE:
740
ADDRESS:1739 SUMMER PLACE DRTELEPHONE:
(760) 402-4282
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:10CENSUS: 8DATE:
01/12/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Administrator Dragana LekovicTIME COMPLETED:
05:07 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide a comfortable temperature for a resident
Staff are not properly trained
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Administrator Dragana Lekovic.

On December 3, 2025 the Department received this complaint with the above mentioned allegations. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 08-AS-20251203130348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUMMER PLACE
FACILITY NUMBER: 374604834
VISIT DATE: 01/12/2026
NARRATIVE
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(Continued from LIC9099-A)

Regarding the allegation that staff did not provide a comfortable temperature for a resident, during unannounced visits LPA observed the only thermostat located towards the front of the facility to read within regulation range. However, the back of the facility was noticeably colder than the front of the facility. LPA utilized a thermometer to read the ambient temperature at the back of the facility several times during unannounced visits. Temperatures recorded (in Fahrenheit) by LPA that were below the minimum heated temperature were as follows: 64.9, 67.3, 66.6, 66.0, 67.6.

Regarding the allegation that staff are not properly trained, LPA reviewed staff files which revealed staff were not up to date on their annual training including but not limited to, bathing, grooming, dressing, feeding, toileting, and infection control.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was met to support or corroborate these allegations and therefore deemed substantiated. Two deficiencies are being cited per Title 22 California Code of Regulations (please refer to 9099-D page). An exit interview was conducted with Administrator Dragana Lekovic, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 08-AS-20251203130348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUMMER PLACE
FACILITY NUMBER: 374604834
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/12/2026
Section Cited
CCR
87303(b)(1)
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87303 Maintenance and Operation
(b)A comfortable temperature for residents shall be maintained...(1)... a minimum of 68 degrees F.
This requirement was not met as evidenced by:
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During LPA visit, Administrator set up two small heaters in the back of the facility. Therefore, this deficiency is cleared.
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Based on LPA observations licensee did not ensure comfortable facility temperature of a minimum of 68 degrees F. This poses a potential risk to persons in care.
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Type B
03/13/2026
Section Cited
CCR
87411(c)(3)
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87411 Personnel Requirements-General(c)...staff who assist residents...shall receive...annual training...(3)The training shall include...bathing, grooming, dressing, feeding, toileting, and infection control...
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Administrator agreed to submit proof of annual required staff training to LPA by POC due date.
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This requirement was not met as evidenced by: Based off record review, 5 of 5 staff did not have up to date annual training. This poses a potential risk to persons in care.
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14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 08-AS-20251203130348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUMMER PLACE
FACILITY NUMBER: 374604834
VISIT DATE: 01/12/2026
NARRATIVE
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(Continued from LIC9099)

Regarding the allegation that staff did not ensure a resident was properly fed, interviews with residents in care did not report concerns regarding being properly fed. During unannounced visits LPA observed menus posted and observed breakfast and lunch being served to residents. Interviews with outside sources reported their observations of meals to be satisfactory and no concerns regarding residents not being properly fed.

Regarding the allegation that staff yelled at a resident, interviews with residents in care and outside sources did not report observing staff yell at residents. Interviews with staff did not report observing other staff yelling at residents. During LPA unannounced visits, LPA observed residents being treated with dignity and respect.

Regarding the allegation that staff was sleeping while providing care and supervision, interviews with staff reported that overnight there is at least one staff awake. Records reviewed corroborated this staff schedule. Interviews with residents in care did not report lack of supervision during the night, or ever observing staff to be asleep while providing care and supervision. Interviews with outside sources did not report observing staff sleeping while providing care and supervision.

Regarding the allegation that staff did not meet a resident’s bathing needs, during unannounced visits LPA observed residents in care to appear clean and well groomed. Interviews with staff reported regularly bathing residents. Interviews with residents in care reported their bathing needs being met. Additionally, interviews with outside sources did not report concerns regarding residents not receiving regular bathing.

Regarding the allegation that staff did not properly dress a resident, during unannounced visits LPA observed residents in care to be properly dressed. Interviews with staff reported assisting residents with getting dressed every morning. Interviews with residents in care reported staff assisting them with getting dressed. Interviews with outside sources did not report any concerns regarding residents not being properly dressed.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Administrator Dragana Lekovic, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5