374604866-8-22-2025-08-AS-APAO-DKYUNV-20250828154435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604866
Report Date: 08/22/2025
Date Signed: 08/22/2025 06:03:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2025 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20250513123252

FACILITY NAME:	WINGS RECOVERY CENTER @ BRIGHTQUEST SAN DIEGO		FACILITY NUMBER:	374604866
ADMINISTRATOR:	OVERTON, CHRISTA		FACILITY TYPE:	735
ADDRESS:	5422 S WELLESLEY STREET		TELEPHONE:	(619) 466-0547
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	6	CENSUS: 6	DATE:	08/22/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Kimberly Reynoso Residential Manager		TIME COMPLETED:	09:50 AM

ALLEGATION(S):

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Staff did not ensure the client was accorded personal privacy
Staff engaged in inappropriate conversations with the client
Staff did not allow the client access to their personal property.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Kimberly Reynoso Residential Manager.
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During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources.

On May 13, 2025, it was alleged that the staff did not ensure the client was accorded personal privacy, the staff engaged in inappropriate conversations with the client, and the staff did not allow the client access to their personal property.

(Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250513123252

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WINGS RECOVERY CENTER @ BRIGHTQUEST SAN DIEGO	FACILITY NUMBER: 374604866
	VISIT DATE: 08/22/2025

NARRATIVE

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Interviews were conducted with staff members. Staff members confirmed that they are trained to respect residents' privacy, engage in appropriate conversations, and ensure residents have access to their personal property. Staff 1 (S1) stated, "We always knock before entering a resident's room and make sure to have respectful and professional conversations."

Interviews were conducted with residents. Residents reported that their privacy is respected, staff conversations are appropriate, and they have access to their personal belongings. Resident 1 (R1) stated, "The staff here are very respectful. They always knock before coming in, and I can talk to them about anything."

Interviews were conducted with family members. Family members confirmed that they have observed staff respecting residents' privacy, engaging in appropriate conversations, and ensuring residents have access to their personal property.

During the visit, staff were observed knocking on residents' doors before entering and providing privacy during personal care activities. Staff interactions with residents were observed to be professional and respectful. No inappropriate conversations were noted. Residents were observed with their personal belongings, and staff were seen assisting residents in accessing their items as needed.

A review of resident records, including care plans and incident reports for the past quarter, showed no documentation of violations related to personal privacy, inappropriate conversations, or restricted access to personal property. The facility's policies on resident privacy, staff conduct, and access to personal property were reviewed and found to be comprehensive and in compliance with Title 22 and California Health and Safety regulations. The policies clearly outline procedures for respecting residents' privacy, maintaining professional conduct, and ensuring residents have access to their belongings.

The department has investigated a complaint alleging that a staff hit a resident. The Department has found that although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report and licensee rights (LIC 9058 03/22) was provided to Kimberly Reynoso Residential Manager, her signature confirms receipt of these rights.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025

LIC9099 (FAS) - (06/04)

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