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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604893
Report Date: 04/29/2026
Date Signed: 04/29/2026 11:22:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20260319122237
FACILITY NAME:MELROSE 34FACILITY NUMBER:
374604893
ADMINISTRATOR:SONGCO, ARCELIFACILITY TYPE:
740
ADDRESS:14534 GARDEN RDTELEPHONE:
(702) 776-0689
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:6CENSUS: 5DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
10:34 AM
MET WITH:Administrator MendoxaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Resident sustained unexplained injuries due to staff abuse or neglect.
INVESTIGATION FINDINGS:
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LPA Correia conducted an unannounced visit to the facility to conclude a complaint investigation. Upon arrival, LPA was greeted by Caregiver Rolly Laron, identified herself, met with Administrator Justin Mendoza, and explained the purpose of the visit.

The Department’s investigation included staff and outside source interviews and records reviews.

On April 29, 2026, the Department received a complaint that alleged that due to facility staff abuse or neglect of Resident 1 {R1} they sustained unexplained injuries. A review of R1’s records revealed they were admitted to the facility on January 9, 2026, with a primary Diagnosis of Alzheimer’s. Records also revealed R1 was under medical care of Outside Source Agency (OSA1), as well as Home Health Services (OSA2).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260319122237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MELROSE 34
FACILITY NUMBER: 374604893
VISIT DATE: 04/29/2026
NARRATIVE
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[Continuation from LIC 9099]

An interview with Outside Source1 (OS1), an employee of OSA1, disclosed receiving an email from Outside Source2 (OS2), a staff member from Outside Source agency2 (OSA2), on March 11, 2026, with pictures of R1 with differing levels of injuries and discoloration to their arms. OS1 revealed that last time they saw R1 was on February 2, 2026, with no injuries at that time, indicating the injuries that were sustained sometime between February 2, and March 11, 2026. An interview conducted with Outside Source3, 4, and 5 (OS3, OS4, OS5), all corroborated R1 had a history of self-inflicting harm, including scratching their arms, and believed the injuries were self-inflicted, and had no concern of abuse or neglect by staff. A review of R1’s records also corroborated R1’s history of self-inflicted harm. Additionally, a review of correspondence between OS1 and OS2 stated the discoloration on R1’s arms seemed to be occurring naturally and the cause is unknown.

An interview with the facility Administrator disclosed that at R1’s admission their pre-appraisal and records received from OSA1 revealed R1 had a history of self-inflicted harm. The Administrator revealed when they assessed R1 at their prior placement (OSA3) R1 had combative behaviors and marking's on their arms. OSA3 staff disclosed were self-inflicted. Additional records revealed R1 involuntary self inflicts the abrasions to their arms are a result from being frustrated and easily bruises when being changed due to their medication (blood thinner). allegation of neglect/abuse by facility staff, it was determined unsubstantiated. An Unsubstantiated finding means the preponderance. [See LIC 811 for confidential name list].

The allegation of neglect/abuse by facility staff was determined unsubstantiated. An Unsubstantiated finding means the preponderance evidence was not met. An exit interview was conducted with the Administrator who was informed a copy of the report and appeal rights will be provided at the conclusion of the visit. Signature below confirms receipt.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2