374604920-3-2-2026-08-AS-SJAB-DRZSZP-20260309141924

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604920
Report Date: 03/02/2026
Date Signed: 03/02/2026 09:58:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Liliana Silveira

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20260220123955

FACILITY NAME:	NEW BEGINNING LIVING INC		FACILITY NUMBER:	374604920
ADMINISTRATOR:	VAZQUEZ, OCTAVIO		FACILITY TYPE:	740
ADDRESS:	2275 INGRID AVE		TELEPHONE:	(619) 481-4862
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92154
CAPACITY:	6	CENSUS: 5	DATE:	03/02/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Care Staff Ana Karen Cobos		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff does not maintain resident's hygiene.
Staff does not meet resident's diapering needs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Liliana Silveira conducted an unannounced follow-up complaint investigation visit to deliver findings. LPA Silveira explained the purpose of the visit and was granted entry into the facility by Care Staff Ana Karen Cobos.

The Department’s investigation consisted of observations, interviews and a records review. On February 20, 2026, it was alleged that staff does not maintain Resident #1 (R1’s) hygiene in relation to bathing and nail care. A records review of R1’s medical report dated August 26, 2025 revealed that R1 has incontinence issues and needs assistance with diaper changes. The report also indicates that R1 is not able to bathe self and needs assistance with all ADLs. Interviews with Staff #1 (S1) and the Responsible Relative (RR) for R1 revealed that R1 is a very private person and is still quite independent when bathing and when attending the bathroom. (CONITNUED ON NEXT PAGE, LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260220123955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NEW BEGINNING LIVING INC	FACILITY NUMBER: 374604920
	VISIT DATE: 03/02/2026

NARRATIVE

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(CONTINUED FROM PAGE 1, LIC 9099)
R1 is still able to toilet and bathe on their own, monitored and prompted by staff. During the facility visit, the Licensing Program Analyst (LPA) observed that R1 went to the bathroom alone with a brief check-in from staff. R1 was able to complete their task independently. Finally, an interview with an outside source (OS) who cares for R1 while at their medical appointments revealed that they have observed that R1 has been clean when picked up for their appointments and the OS does not believe there are hygiene issues with R1.

Regarding nail care, an interview with the RR revealed that due to illness on two occasions from R1 and the RR, a podiatrist appointment was cancelled in January 2026 and the next available appointment was scheduled for tomorrow, March 3, 2026. LPA also observed on the facility board that R1’s podiatrist appointment was listed on the board for this date. There was not enough evidence to corroborate this allegation.

It was also alleged that staff do not meet resident’s diaper needs. Specifically, it was alleged that staff do not provide extra diapers for R1 when they attend their weekly medical appointments three times per week. An interview with S1 revealed that when R1 started attending these appointments in September of 2025, S1 sent extra diapers with the resident. When R1 was dropped off at the facility after the appointment, S1 stated that the diapers were returned by the outside agency care staff and it was indicated that they were not needed. S1 also stated that from September 2025 to present, no one from the outside agency that assists R1 has indicated that R1 needed extra diapers. Finally, an interview with the RR and with the Licensee also revealed that they were never made aware that R1 needed extra diapers for these appointments. The RR also stated that they were very content with the care services provided at the facility and does not believe that this is due to negligence. During the Department facility tour, the Licensing Program Analyst (LPA) observed that the facility was very clean, the residents rooms were organized and R1 had diapers available in their bedroom. There was not enough evidence to corroborate this allegation.

Due to a lack of corroborating evidence, the allegation that staff do not maintain R1’s hygiene and that staff do not meet R1’s diapering needs are unsubstantiated. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore, the allegations are unsubstantiated.

An exit interview was conducted with care staff Ana Karen Cobos. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22) was provided. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:	DATE: 03/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026

LIC9099 (FAS) - (06/04)

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