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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374700119
Report Date: 12/22/2025
Date Signed: 12/22/2025 10:05:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Adrian L Mangina
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251023092408
FACILITY NAME:THEKEY OF CALIFORNIA, LLCFACILITY NUMBER:
374700119
ADMINISTRATOR:MELISSA REYESFACILITY TYPE:
300
ADDRESS:7777 FAY AVE STE 210TELEPHONE:
(650) 208-2390
CITY:LA JOLLASTATE: CAZIP CODE:
92037
CAPACITY:CENSUS: DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Luce RosalesTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Home Care Organization did not properly train Home Care Aides
INVESTIGATION FINDINGS:
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On December 22, 2025, Enforcement Analyst (EA) Adrian Mangina conducted a complaint visit for the purpose of delivering findings for the above allegation. EA met with Designee Luce Rosales.

EA interviewed witnesses with relevant information regarding the allegation that the agency was not providing adequate training to Home Care Aides (HCAs) and that they were unprepared to properly supervise and care for clients.

It was alleged that due to lack of training Home Care Aides were not prepared to supervise and care for clients. EA’s investigation included interviews of relevant parties and review of Home Care Organization (HCO) administrative files. Agency staff stated that all HCAs are required to complete specified training and skills assessments before being paired with clients. HCO provided training records for more than

continued on page 2


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 47-HC-20251023092408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: THEKEY OF CALIFORNIA, LLC
FACILITY NUMBER: 374700119
VISIT DATE: 12/22/2025
NARRATIVE
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and skills assessments before being paired with clients. HCO provided training records for more than 200 HCAs on payroll September and October 2025. EA reviewed 29 employee training records and found that eight were missing one or more hours of required pre-client contact training and one that were missing one or more years of required annual training. Based on information obtained through interviews and record review it was determined that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Health and safety code is being cited on the attached HCS 9099D form.

Exit interview conducted and a copy of this report along with HCS9058 appeal rights were provided to Designee.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 47-HC-20251023092408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: THEKEY OF CALIFORNIA, LLC
FACILITY NUMBER: 374700119
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/05/2026
Section Cited
1796.44(b)(2)
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TRAINING REQUIREMENTS: An affiliated home care aide shall complete a minimum of five hours of entry-level training prior to presence with a client, as follows: three hours of safety training, including basic safety precautions, emergency procedures, and infection control.
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Licensee will immediately remove Reference #1, #3,#4, $5, #6, #7 and #8 from client contact until 3 of 5 hours entry level training is completed including basic safety precautions, emergency procedures, and infection control and will scan proof of training completion to adrian.mangina@dss.ca.gov no later than 1/5/26. In addition, Licensee acknowledges that they will ensure that in the future all home care aides have required basic safety training before they are allowed any client contact.
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This requirement was not met as evidenced by: : A review of training records provided to Enforcement Analyst found that Licensee was not able to provide proof of completion of required 3 of 5 hours entry-level training for the following: Licensee did not provide training records for Reference #1 and records provided did not include proof that Reference #3, and #8 had completed required basic safety precautions, infection control and Emergency procedures training, additionally, Licensee did not provide proof of pre-client contact completion of 1 hour required emergency procedures Reference #4, #5, #6 and #7, a finding which poses an immediate health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Adrian L Mangina
COMPLAINT CONTROL NUMBER: 47-HC-20251023092408

FACILITY NAME:THEKEY OF CALIFORNIA, LLCFACILITY NUMBER:
374700119
ADMINISTRATOR:MELISSA REYESFACILITY TYPE:
300
ADDRESS:7777 FAY AVE STE 210TELEPHONE:
(650) 208-2390
CITY:LA JOLLASTATE: CAZIP CODE:
92037
CAPACITY:CENSUS: DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Leigh Bryant Smith and Luce RosalesTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Home Care Aide administered medication to client.
INVESTIGATION FINDINGS:
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On December 22, 2025, Enforcement Analyst (EA) Adrian Mangina conducted a complaint visit for the purpose of delivering findings for the above allegation. EA met with Designees Leigh Bryant and Luce Rosales.

It was alleged that Home Care Aide administered medications to client. During the investigation EA interviewed witnesses with knowledge of the allegation. None of the witnesses interviewed had seen caregiver administer medications. Based on the evidence gathered through interviews conducted, evidence obtaine,d and observations, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED at this time.

Exit interview was conducted, and a copy of this report along with HCS9058 appeal rights were provided to Licensee.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4