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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374700137
Report Date: 06/19/2025
Date Signed: 06/19/2025 01:11:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2024 and conducted by Evaluator Adrian L Mangina
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20240913110643
FACILITY NAME:AT HOME CARE SOLUTION, INC.FACILITY NUMBER:
374700137
ADMINISTRATOR:REYNOLDS, LAURENFACILITY TYPE:
300
ADDRESS:531 ENCINITAS BLVD SUITE 120TELEPHONE:
(760) 634-8000
CITY:ENCINITASSTATE: CAZIP CODE:
92024
CAPACITY:CENSUS: DATE:
06/19/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Susan UnionTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Home Care Aides are providing medications to clients
INVESTIGATION FINDINGS:
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On June 17, 2025, Enforcement Analysts (EA) Adrian Mangina and Joshua Rarela conducted an inspecttion for the purpose of delivering findings for the complaint received on 9/12/2024.

It was alleged that Home Care Aides are providing medications to clients by spoon feeding medications to client. During the course of the investigation, Enforcement Analyst interviewed relevant parties and reviewed documents provided. It was determined that At Home Care Solution is a licensed Home Care Organization and also holds a Home Health Agency (HHA) License with California Department of Public Health (CDPH). President Lauren Reynolds contended that the client in question was admitted under the HHA license and declined to provide some documents related to the complaint. Based on Interviews conducted and records review, the complaint alleging Home Care Organization is providing services outside the scope of Home Care Services is found to be unsubstantiated. Although the allegation may

continued on HCS page 2

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20240913110643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: AT HOME CARE SOLUTION, INC.
FACILITY NUMBER: 374700137
VISIT DATE: 06/19/2025
NARRATIVE
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have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Although jurisdiction was not determined, the Department has opted to provide Licensee with Technical Assistance and advisory guidance regarding clarity and record-keeping in future to better distinguish clients and employees of each entity to prevent confusion in future.

An exit interview was conducted. A copy of this report was provided to the Designee via email.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2