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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374700333
Report Date: 01/06/2026
Date Signed: 01/07/2026 12:22:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Adrian L Mangina
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251201113900
FACILITY NAME:CHEER HOME CARE, LLCFACILITY NUMBER:
374700333
ADMINISTRATOR:BROOKE P. MARTINDALEFACILITY TYPE:
300
ADDRESS:5622 LA JOLLA BLVDTELEPHONE:
(858) 868-5500
CITY:LA JOLLASTATE: CAZIP CODE:
92037
CAPACITY:CENSUS: DATE:
01/06/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Brook P. MartindaleTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Home Care Aides have not completed the required training hours
HCO is not providing services to client as contracted
INVESTIGATION FINDINGS:
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On 1/6/2026, Enforcement Analyst Adrian Mangina arrived at the facility address above for the purpose of delivering the findings for the complaint dated 12/3/25. EA met with Designee Brook Martindale. Gisselle Cardona, and Heather Petersen.

It was alleged that HCO is not providing services to client as contracted and that Home Care Aides (HCAs) have not completed the required training hours. EA reviewed samples of service agreements and marketing materials prepared for clients, as well as training records for all Home Care Aides currently employed. EA was unable to find evidence that contracts were being violated. EA also found that every HCA currently employed had completed required training hours and subjects. EA conducted interviews with staff and relevant parties which revealed that the agency has safeguards in place to ensure that contracts are honored and has tracking methods that ensure all HCAs complete required training as specified in Statute.

continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20251201113900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: CHEER HOME CARE, LLC
FACILITY NUMBER: 374700333
VISIT DATE: 01/06/2026
NARRATIVE
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page 2

The agency does also provide optional additional training hours for HCAs that are relevant to the population they serve. During orientation, staff review duties, safety precautions and restrictions. Based on interviews conducted and records reviewed, EA found no evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore both allegations are unsubstantiated.

An exit interview was conducted. A copy of the HCS9099 and HCS9058 appeal rights were provided.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 01/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2