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13 | Home Care Services Branch, Enforcement Analyst (EA), Adrian Mangina conducted an complaint visit to the Home Care Organization (HCO) for the purpose of delivering the complaint findings regarding the above allegation. EA met with Designees Joey and Kim Maller.
EA interviewed Kim and Joey Maller who stated that the Home Care Organization provides the required five hour entry-level training to all Home Care Aides. Licensees provided training records for Home Care Aides currently employed, including HCS500 training logs as well as thrid party vendor records. EA reviewed the training records provided and found in a sampling of records, nine of nine HCAs did not complete the required five hour safety training prior to client contact as required by Statute. Based on EA’s interview with thedesignees and record review, the following violations are being cited in accordance with Health and Safety Code Health and Safety Code, Division 2, Chapter 13, Sections 1796.44(b)(1) and 1796.44(b)(2). See HCS 809D.
A copy of this report and appeals rights were provided to the licensee via email.
but stated that they had recently changed training vendors. to all Home Care Aides during which they stress that administration of medications is prohibited. Joey Maller provided a copy of the orientation deck that links to the Department's Home Care Services Fact Sheet which outlines that HCAs are not allowed to adminster medication but may provide medication reminders. EA also reviewed client service agreements and employee handbook and found no evidence that supports this allegation. Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.
An exit interview was conducted. A copy of this report was emailed to the designee, |
| Substantiated | Estimated Days of Completion: |
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Deficiency Type
POC Due Date /
Section Number | DEFICIENCIES | PLAN OF CORRECTIONS(POCs) |
Type A
11/19/2025
Section Cited
1796.44(b)(1) | 1
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7 | TRAINING REQUIRMENTS :An affiliated home care aide shall complete a minimum of five hours of entry-level training prior to presence with a client, as follows: Two hours of orientation training regarding his or her role as caregiver and the applicable terms of employment. | 1
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7 | Licensee will immediately remove reference #1 and all other HCAs with clients from contact until they have completed two-hour orientation and will email proof of completion to adrian.mangina@dss.ca.gov no later than11/21/25. In addition, Licensee acknowledges that they will ensure that in the future all home care aides have required basic safety training before they are allowed any client contact. |
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14 | This requirement was not met as evidenced by: During the review of documents provided by Licensee via email, there was no record that Reference #1 completed entry-level 2-hour orientation training and no proof of completion priot to client contact for three of eight HCAs whose records were reviewed, a finding which poses an immediate health and safety risk to persons in care. | 8
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Type A
11/19/2025
Section Cited
1796.44(b)(2) | 1
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7 | TRAINING REQUIREMENTS: An affiliated home care aide shall complete a minimum of five hours of entry-level training prior to presence with a client, as follows: three hours of safety training, including basic safety precautions, emergency procedures, and infection control.
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7 | Licensee will immediately remove reference #1 and all HCAs who have client contact and have not completed three-hour safety training including basic safety precautions, emergency procedures, and infection control until proof of completed is emailed to adrian.mangina@dss.ca.gov no later than11/21/25. In addition, Licensee acknowledges that they will ensure that in the future all home care aides have required basic safety training before they are allowed any client contact. |
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14 | This requirements was not met as evidenced by: Licensee did not provide proof that reference #1 complete 3 hour safety training and seven of nine sampled HCA files showed that HCAs did not complete safety training before client contact a finding poses an immediate health and safety risk to persons in care. | 8
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