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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844846
Report Date: 11/15/2021
Date Signed: 11/15/2021 01:02:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2021 and conducted by Evaluator Ana Noble
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20211108140804
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844846
ADMINISTRATOR:DUMAS, NIKOLEFACILITY TYPE:
850
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:115CENSUS: 11DATE:
11/15/2021
UNANNOUNCEDTIME BEGAN:
07:10 AM
MET WITH:Stephanie DavisTIME COMPLETED:
01:10 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Ana Noble and Jeanette Sanchez and Licensing Program Manager (LPM) Pauline Beschorner arrived at this facility and met with Stephanie Davis Assistant Director/Lucero Cervantes, Lead Teacher. LPA Noble informed of the purpose of the visit, which was to conduct an investigation into the above allegation. LPAs and LPM toured, took census and interviewed staff and reviewed records.

It is alleged that the facility is Operating out of Ratio. Based on LPAs observations and interviews conducted on 11/15/2021, the facility has been operating out of ratio. LPA's reviewed and obtained copies of facility records, conducted interviews with relevant parties. Based on interviews and information reviewed revealed that facility has been out of ratio in the morning opening hours/AM hours. The ratio were as high as 2 Staff to 28 children. Based on todays observations in the opening classroom LPAs/LPM observed 1 staff with 11 children, with 2 additional children arriving for a total of 13 Children with one staff. However, Staff #1 stepped in which was not scheduled to start or arrive until 7:45 am.

See LIC9099C for continuance of this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Ana Noble
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20211108140804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844846
VISIT DATE: 11/15/2021
NARRATIVE
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Staff #1 arrived prior to her schedule start time. Which would have left one staff with 13 children, due to no other staff being available, other than Lead Teacher who was at the entrance completing children check ins.

This agency has investigated the allegation of Facility operating out of ratio, the preponderance of evidence standard has been met, and therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted with Stephanie Davis, Assistant Director appeal rights discussed and provided along with a copy of this report on this date. A copy of this report must be made available to the public upon request for three years.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.


SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Ana Noble
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20211108140804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844846
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2021
Section Cited
CCR
101616.5(a)
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Teacher Child Ratio-There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met as evidence by:
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Assistant Director agrees to submit a written schedule of all staff that will be available in the Preschool program in morning hours of 7:00 am to 8:00 am to ensure complaince with staff ratios. Submit a copy to the Department by 11/19/2021.
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Based on information obtained Staff have been left alone, without an aide with as many as 18 children in the hours of 7:00 am to 8:00 am.

This is a potential health and safety risk to children in care if not corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Ana Noble
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3