374844846-1-18-2023-10-CC-PBER-CN9T5N-20230120132550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374844846
Report Date: 01/18/2023
Date Signed: 01/18/2023 10:38:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2022 and conducted by Evaluator Jessica M Rubio

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20221019085020

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	374844846
ADMINISTRATOR:	DUMAS, NIKOLE		FACILITY TYPE:	850
ADDRESS:	4174 AVENIDA DE LA PLATA		TELEPHONE:	(760) 940-6932
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	115	CENSUS: 29	DATE:	01/18/2023
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Evelyn Harper		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff handled daycare child in a rough manner.
Staff yelled at daycare children.

INVESTIGATION FINDINGS:

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On January 18, 2023 at 10:10 am, Licensing Program Analysts (LPAs) Jessica Rubio and Courtnee Peebles arrived unannounced to The Learning Experience (CCC) and met with Director (AD) Evelyn Harper, to deliver the investigative findings for the above stated allegations. During the investigation, LPA conducted interviews with AD, seven staff (S1, S3, S5-S8, S10), five children (C1-C5) and attempted to interview a sixth child (C6).

On October 19, 2022, a complaint was received alleging staff handled daycare child in a rough manner and staff yelled at daycare children.

Regarding the allegation that staff handled daycare child in a rough manner, three confidential interviews with children revealed staff (S3) has grabbed them by the arm or hand which has hurt them when putting them in time out.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20221019085020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 374844846
	VISIT DATE: 01/18/2023

NARRATIVE

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An additional interview with a child revealed staff (S6) has grabbed their arm and hurt them, while another interview with a child revealed teachers grab children by their arms to wash their hands, however, that child had not been grabbed by staff. Six interviews with staff revealed staff have not been seen to grab children by their arms or handle children in a rough manner, while one staff interview revealed S10 was observed grabbing a child by the arm with the child’s feet off of the ground. Interviews additionally revealed there is a child who does drop himself and throw himself on the ground and it has occurred when staff are holding the child’s hand. AD denied seeing or being made aware of any staff grabbing or handling children in a rough manner.

Regarding the allegation that staff yelled at daycare children, most interviews with children revealed S6 and S3 yell at the children, however when asked what types of things staff are saying when yelling, children revealed they are directions such as “Eat, Line up, Sit down”. One interview with a child revealed S6 does not say mean things when they yell while another interview revealed S3 has yelled in a child’s face and ears and hurt the child’s ears. That interview revealed S3 said things like “Sit down, go to bed and you’re in big trouble”. One staff interview revealed S3 and S10 have been heard to speak to the children in a rude tone while all other staff Interviews revealed staff do not yell at the children, however, may need to raise their voices at times for the children to hear.

Based on interviews and conflicting statements, the allegations that staff handled daycare child in a rough manner and staff yelled at daycare children, may have occurred, however are not supported or proven by evidence. Therefore, the above allegations are unsubstantiated. An exit interview was conducted and a copy of this report and appeal rights were discussed and provided to Director Evelyn Harper. A notice of site visit was also provided and must remain posted for 30 days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Jessica M Rubio
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

LIC9099 (FAS) - (06/04)

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