374844846-3-12-2025-10-CC-DMUN-DF4VQ4-20250325163742

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374844846
Report Date: 03/12/2025
Date Signed: 03/12/2025 04:01:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2025 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250227105246

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	374844846
ADMINISTRATOR:	EVELYN HARPER		FACILITY TYPE:	850
ADDRESS:	4174 AVENIDA DE LA PLATA		TELEPHONE:	(760) 940-6932
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	105	CENSUS: 67	DATE:	03/12/2025
		UNANNOUNCED	TIME BEGAN:	01:38 PM
MET WITH:	Evelyn Harper		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Unqualified staff are allowed to provide care and supervision to children in care
Staff did not maintain proper teacher-child ratios
Staff did not prevent children from harming each other

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Evelyn Harper, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA interviewed 7 staff members during visit.

On February 27th, 2025, Community Care Licensing (CCL) received a complaint alleging that unqualified staff are allowed to provide care and supervision to children in care, staff did not maintain proper teacher-child ratios, staff did not prevent children from harming each other.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20250227105246

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 374844846
	VISIT DATE: 03/12/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on interviews conducted for allegation that unqualified staff are allowed to provide care and supervision to children in care, 10 out of 10 staff members stated that unqualified staff/aides are only alone with the children during nap time when they are asleep. It was also disclosed that if children start to wake up another teacher will step in to support. LPA reviewed 10 preschool staff files to verify staff qualifications, verifying that 3 of 10 staff members qualify as an aide while the other 7 staff members are fully qualified teachers.

When it comes to allegation that staff did not maintain proper teacher child ratios, based on interviews conducted 10 out of 10 staff members stated that classrooms are always in ratio and staff are aware that the preschool ratio is 1:12. It was also stated that in the opening hour if they go out of ratio they call the front office and someone goes in right away.

Lastly, based on interviews conducted for allegation that staff did not prevent children from harming each other, 10 out of 10 staff members stated that they do their best to prevent children from being harmed by redirecting, shadowing and/or keeping the children engaged.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Evelyn Harper, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2