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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844847
Report Date: 04/11/2024
Date Signed: 04/11/2024 01:53:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240321094849
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:40CENSUS: 30DATE:
04/11/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Sejal PatelTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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Staff left infant unattended
Staff speak inappropriately to infants
Staff handle infants in a rough manner
Staff do not follow infants' feeding plans
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering findings regarding the above-mentioned allegations. LPA met with the Owner, Sejal Patel informing her of the purpose for the visit.

During this visit, LPA toured the facility and took census. LPA observed that during this time, the center was operating within ratio and noted that the classrooms were adequately staffed.

On March 21, 2024, a complaint was received alleging facility staff left infant unattended, staff speak inappropriately to infants, staff handle infants in a rough manner, and staff do not follow infants' feeding plans.

(Continued on LIC 9099-C)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240321094849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/12/2024
Section Cited
CCR
101429(a)(1)
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Responsibility for Providing Care and Supervision for Infants: (a)In addition to Section 101229, the following shall apply:
(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
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Director agrees to provide LPA with training material conducted with staff and any new policies that have been implemented via email by 4/12/24.
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This requirement was not met as evidenced by, based on record review and interview, Child #1 was left in their crib unattended in classroom Infant B for approximately 7 minutes while teacher was walking children in the buggy and another parent found child waking up.This poses an immediate risk to the health and safety of the children
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20240321094849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/10/2024
Section Cited
CCR
101427(c)
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Infant Care Food Service: (c) The infant shall be fed in accordance with the individual plan.

This requirement was not met as evidenced by,
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Director will conduct a training with staff ensuring that staff do not bring in personal food items into the classroom instead will have staff eat on their 10 minute breaks or lunch break. Director will provide these details to LPA via email by 5/10/24.
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Based on interviews, it was disclosed that staff would feed infants personal food that was not served from the facility or a part of the food program. This is a potential risk to the health and safety of children in care.
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Type B
05/10/2024
Section Cited
CCR
101223(a)(1)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by,
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Director will conduct a training with staff regarding children's personal rights and provide these details to LPA via email by 5/10/24.
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Based on interviews, it was disclosed that staff speak inappropriately to infants by calling children names other than their own. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240321094849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 04/11/2024
NARRATIVE
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Based on interview and record review, when it comes to the allegation that staff left infant unattended, it was disclosed that a child was asleep in their crib when Staff #1 left classroom taking children on a buggy ride while Staff #2 went onto their 10 minute break. Child #1 was not documented as sleeping and staff neglected to conduct a name to face and search classroom before leaving. While Staff #1 was returning from the buggy ride, a parent informed them that a baby was waking up in the crib. It was disclosed that child was left unattended for approximately 7 minutes. It was disclosed that an Unusal Incident Report was completed and submitted to CCL, however, there is no record of this being received.

Based on interviews, pertaining to allegations that staff speak inappropriately to infants and staff handle infants in a rough manner, it was disclosed that Staff #1 will become easily frustrated with the infants and call the children by a name other than their own. It was also disclosed that Staff #1 will move the infants in a fast motion from one spot to another that is not appropriate for the age of children.

Lastly, based on interviews, regarding allegation that staff do not follow infants' feeding plans, it was disclosed that Staff #1 has fed the infants personal food while in the classroom, such as McDonald's french fries, burrito, and chow mein. The foods that were provided to infants were not served from the facility or a part of the food program, which has occurred on multiple occasions.

Based on interviews and record review, the preponderance of evidence standard has been met and the allegations are substantiated. See LIC 9099-D for cited deficiencies.

A Civil Penalty has been assessed on this visit. Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”. YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility for the next 12 months.

The Notice of Site Visit and Type A Deficiencies from today’s visit must be posted for 30 days. Failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240321094849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/10/2024
Section Cited
CCR
101223(a)(3)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature
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Director will conduct a training with staff regarding children's personal rights and provide these details to LPA via email by 5/10/24.
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including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by, based on interviews it was disclosed that staff handle infants in a rough manner by moving the infants in a fast manner from one spot to the next. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5