<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844847
Report Date: 05/04/2026
Date Signed: 05/04/2026 03:29:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260416123957
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:SUSETTE SEPULVEDAFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:52CENSUS: 28DATE:
05/04/2026
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Susette Sepulveda, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff was allowed to work without a criminal background clearance.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 On May 4, 2026, at 2:50 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at The Learning Experience (CCC) to deliver the investigative findings regarding the allegation referenced above. LPA met with Director (DIR) Susette Sepulveda. On April 17, 2026, LPA initiated the complaint investigation, conducted observations, took census, completed confidential interviews, and obtained documentation relevant to the investigation.

On April 16, 2026, the Department received a complaint alleging that staff were allowed to work without a criminal background clearance. Four out of four confidential interviews corroborated that Staff 4 (S4) did not have an approved fingerprint clearance prior to working a total of six (6) days in the presence of day care children. A review of records further revealed that fingerprint applications for Staff 5 (S5), Staff 6 (S6), and Staff 7 (S7) had been initiated but official clearance letters had not been granted prior to their employment. As of April 25, 2026, the Care Provider Management Bureau (CPMB) verified that S5, S6, and S7 had initiated fingerprint applications prior to employment and have since been officially associated and granted clearance.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260416123957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 05/04/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews and record review, the preponderance of evidence standard has been met, and the allegation is substantiated. A violation of California Code of Regulations, Health and Safety Code section 1596.871(c)(1)(A), Administration of Child Day Care Licensing, is cited on the attached LIC 9099D. A civil penalty is assessed for S4 working a total of five days without clearance, totaling $500.

LPA William Chancellor informed Director Susette Sepulveda that this report dated May 4, 2026, documents one (1) Type A citation, which must be posted for 30 consecutive days due to the immediate risk to the health, safety, or personal rights of children in care.

LPA also informed Director Sepulveda that copies of this licensing report dated May 4, 2026, documenting the Type A citation, must be provided to all currently enrolled parents/guardians by the next business day or the next day children are in care, and to all newly enrolled parents/guardians for the next 12 months. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child’s file for verification.

An exit interview was conducted with Director Susette Sepulveda. LPA provided a copy of this report, appeal rights, and a Notice of Site Visit (NOS). The Director acknowledged that the NOS must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 10-CC-20260416123957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
05/05/2026
Section Cited
HSC
1596.871(c)(1)(A)
1
2
3
4
5
6
7
(c) (1) (A) Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption….from the State Department of Social Services prior to employment, residence, or initial presence in the facility....

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
DIR will email LPA a written declaration of understanding regarding HSC 1596.871 and the importance of getting all staff fingerprinted and associated prior to working in the center.
8
9
10
11
12
13
14
Based on interview and record review, four employees prior to employment or initial presence in the CCC were not properly associated or granted fingerprint clearances. Where S4 worked six (6) days and was not cleared. S5, S6 and S7, fingerprint applications were initiated but not cleared prior to presence in CCC. Which poses an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3