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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844847
Report Date: 07/24/2024
Date Signed: 07/24/2024 11:55:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240717154213
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:40CENSUS: 34DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Evelyn HarperTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Facility operating out of ratio
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of initiating a complaint and delivering the complaint findings on the above-referenced allegation. LPA met with Director Evelyn Harper. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On July 17th , 2024, Community Care Licensing (CCL) received a complaint alleging that facility is operating out of ratio. LPA interviewd 5 staff members and discussed with Director the conclusion of the complaint investigation.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240717154213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 07/24/2024
NARRATIVE
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Based on interviews conducted, it was disclosed that when a classroom goes out of ratio the staff will either call another classroom to shift a child or call the front office and someone would come and assist. It was also disclosed that during nap time in Infant A and Infant B there is always a teacher who comes in to lunch the staff leaving the classroom with 2 teachers at all times. In Toddler A and Toddler B the teachers take turns lunching each other but will keep the children on their mats once they start waking up or will call the front office for assistance. Based on interviews, staffs understanding is if children are awake but on their mats they can have a 1:4 ratio. Staff have confirmed that this has been the practice during nap time.

Based on interviews conducted, the preponderance of evidence standard has been met. Therefore the above allegation(s) is/are found to be SUBSTANTIATED

An exit interview was conducted, and this report was reviewed with the Director, Evelyn Harper, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240717154213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/02/2024
Section Cited
CCR
101416.5(d)
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Staff-Infant Ratio:(d) There shall be one teacher to every 12 sleeping infants provided the remaining staff necessary to meet the ratios specified in (b) above are immediately available at the center. This requirement was not met as evidenced by,
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Director agrees to review regulation pertaining to ratio and complete a training with infant staff when it comes to ratios during nap time.
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Based on interviews conducted, staffs understanding is if children are awake but on their mats they can have a 1:4 ratio. Staff have confirmed that this has been the practice during nap time. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3