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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844847
Report Date: 06/18/2025
Date Signed: 06/18/2025 03:00:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250507144540
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:52CENSUS: DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Evelyn HarperTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Floors and fridge are not clean
Child was not appropriately supervised
Staff yell at daycare children
Child sustained unexplained injury
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose delivering the complaint findings on the above-referenced allegations. LPA met with Director Evelyn Harper, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On March 7th, 2025, Community Care Licensing (CCL) received a complaint alleging that floors and refrigerator are not clean, that child was not appropriately supervised, that staff yell at daycare children and child had an unexplained injury due to lack of supervision.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250507144540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 06/18/2025
NARRATIVE
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Pertaining to the allegation that floors and refrigerator are not clean; 2 out of 12 staff members stated that Infant B would have food left on the ground and is not cleaned up in a timely manner, however other staff interviewed stated the infants throw their food or it falls onto the floor but the teachers do their best to clean it up when they see it..

Regarding the allegation that child was not appropriately supervised; 12 out of 12 staff members stated staff and parents look through the window or make eye contact with the teacher to ensure no infants are near the door to avoid injury. It was also disclosed that staff do their best to keep infants from the doorway but due to infants crawling and walking in the room it’s not always avoidable.

Pertaining to allegation that staff yell at day-care children; 3 out of 12 staff stated they have overheard or witnessed Staff #1 (S1) in Toddler A use a yelling tone towards the toddlers. However, additional staff interviews reported S1 has a strong voice and their tone appears may appear they are yelling when they are not.

Lastly, regarding the allegation that child received an unexplained injury due to a lack of supervision; 2 of 3 staff members in the classroom with Child #1 (C1) on 5/5/25 stated they saw a red mark on C1's forehead but both staff were unaware of how it happened. The interviews further revealed Staff #1 (S1) had come into the class to give Staff #2 (S2) a break and noticed C1 with a red mark. When S2 returned from their break they also noticed a red mark on C1 forehead, but neither were aware of what the mark was from. Staff #3 (S3) was interviewed and was not aware of what happened either. Record review revealed the facility was within ratio on 5/5/25.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Evelyn Harper, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250507144540

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:36CENSUS: DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Evelyn HarperTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff did not report injury to parent
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose delivering the complaint findings on the above-referenced allegations. LPA met with Director Evelyn Harper, informing her of the reason for today’s visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On May 7th, 2025, Community Care Licensing (CCL) received a complaint alleging staff did not report injury to parent. 3 of 3 staff members in the classroom on 5/5/25 stated they were not aware if an incident report was written, but each staff acknowledged they did not create one since they did not witness any incident that would have caused red mark. The teachers all stated they did not communicate this red mark to C1s parents.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250507144540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 06/18/2025
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is enough evidence to prove that the alleged violations did occur. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Evelyn Harper, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250507144540
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2025
Section Cited
CCR
101218.1(a)(2)(B)
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Admission Procedures and Parental and Authorized Representative's Rights: (2) Conduct one... (B) Provides the child's parent or authorized representative with information about the child care center that shall at least include...injured while at the child care center...This requirement was not met as evidenced by,
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Director stated they will have a training on helath & safety including incident reports and will submit proof of completion via email to LPA.
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Based on interviews conducted 3 of 3 staff members in the classroom on 5/5/25 stated a red mark was seen but no incident report was written nor were the parents informed. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5