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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844847
Report Date: 10/21/2025
Date Signed: 10/22/2025 09:12:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250617123731
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:52CENSUS: 17DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Susette SepulvedaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff are commingling the daycare children
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose delivering the complaint findings on the above-referenced allegation. LPA met with Director Susette Sepulveda, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 17th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff are commingling the daycare children. Based on interviews conducted 2 of 2 staff members disclosed that when the closing preschool teacher is off at 5:45pm the preschool children are brought into the infant classroom with the infant closing teacher who is off at 6:00pm combining the preschool and infant children.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250617123731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 10/21/2025
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is enough evidence to prove that the alleged violations did occur. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Susette Sepulveda, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 10-CC-20250617123731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/24/2025
Section Cited
CCR
101161(a)
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Limitations on Capacity:(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement was not met as evidenced by,
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Director stated they will conduct a training about understanding the different licenses and not comingling. Director stated they will email LPA with proof of completion by 10/24/25.
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Based on interviews conducted 2 of 2 staff memebrs disclosed that they would combine the infants and preschool aged children at the end of the day in the infant room. This is a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250617123731

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844847
ADMINISTRATOR:EVELYN HARPERFACILITY TYPE:
830
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:52CENSUS: DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff neglect resulted in a daycare child sustaining a fracture
Staff did not properly report an incident involving a daycare child
Staff did not provide adequate supervision to the daycare children
Staff are operating out of ratio
Staff are not following the sign in and out procedure
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose delivering the complaint findings on the above-referenced allegations. LPA met with Director Susette Sepulveda, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 17th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff neglect resulted in a daycare child sustaining a fracture, staff did not properly report an incident involving a daycare child, staff did not provide adequate supervision to the daycare children, staff are operating out of ratio and that staff are not following the sign in and out procedure.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250617123731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844847
VISIT DATE: 10/21/2025
NARRATIVE
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Pertaining to the allegation that staff neglect resulted in a day care child sustaining a fracture, based on the investigation completed by Investigator John Rante, no traumatic events were reported by staff occurring at the day care on 6/11/25 or 6/12/25. It was noted that upon pickup on 6/12/25 parent observed Child #1 (C1) unable to bear weight while standing resulting in the child being taken to urgent care. During the investigation it was learned that C1 had fallen off the bed at home on 6/11/25. While it is unclear how or where C1 sustained the injury, doctors did state the fall off the bed on 06/11/2025 could have caused the injury. Therefore based upon the investigation there is not enough evidence to conclusively determine whether C1’s injury occurred at the day care.

Regarding the allegation that staff did not properly report an incident involving a day-care child, based on interviews conducted 7 of 7 staff members stated that C1 did not receive any injury while at school to require an incident report. Based on record review, LPA did not see any incident reports for C1.

Pertaining to allegation that staff did not provide adequate supervision to the day-care children, based on interviews conducted 7 of 7 staff members stated that staff stand in different areas of the classroom and playground to ensure supervision in all areas and blind spots.

Regarding the allegation that staff are operating out of ratio, based on interviews conducted 7 of 7 staff members stated that they have not been out of ratio and that they leave for the day when another staff member relieves them.

Lastly, regarding the allegation that staff are not following the sign in and out procedure based on interviews conducted 7 of 7 staff members disclosed that parents sign children in and out up front and they complete their own sign in and out in the classroom. Staff also stated that they cannot see what the parents put for the in or out time as its a different system. It was also disclosed that the times could be different based on when the parent actually gets into the classroom but no one modifies any times.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Susette Sepulveda, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5