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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844880
Report Date: 08/27/2025
Date Signed: 08/27/2025 09:47:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250710084715
FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844880
ADMINISTRATOR:MIRIAM MORENOFACILITY TYPE:
830
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:39CENSUS: 19DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Miriam MorenoTIME COMPLETED:
09:20 AM
ALLEGATION(S):
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Unqualified staff are supervising infants in care
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Miriam Moreno. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On July 10th, 2025, Community Care Licensing (CCL) received a complaint alleging that unqualified staff are supervising infants in care.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250710084715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844880
VISIT DATE: 08/27/2025
NARRATIVE
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Pertaining to the allegation that unqualified staff are supervising infants in care, interviews with 2 of 2 staff in Infant #1 classroom, revealed Staff #1 (S1), who is not a qualified staff, has been alone with the infants while they were awake and asleep on multiple occasions. Based on record review, LPA confirmed that S1 has no units to be alone with children.

Based on interviews conducted and record review the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director Miriam Moreno, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 10-CC-20250710084715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
101416.3(b)
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Infant Care Aide Qualifications and Duties:
(b) An infant care aide shall work under the direct supervision of the director, the assistant director or a fully qualified teacher, except as provided for in Section 101416.5(d)(1). This requirement was not met as evidenced by,
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Director stated she will redo her lunch schedules to always have a qualififed teacher to step in when the children wake up and ensure breaks are being completed by a qualififed teacher or the Director will complete breaks herself. Director will submit proof of plan to LPA via email.
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Based on interviews conducted 2 of 2 staff memebrs stated that S1 who is currently an aide will be left alone with the infants awake and asleep. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250710084715

FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844880
ADMINISTRATOR:MIRIAM MORENOFACILITY TYPE:
830
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:20CENSUS: 19DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Miriam MorenoTIME COMPLETED:
09:20 AM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Miriam Moreno. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On July 10th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff are operating out of ratio. Based on interviews 4 of 5 staff members stated they are never out of ratio and if they do go over then they shift children to another classroom. Staff stated that they will shift children from Infant #2 to Infant #1 to avoid being out of ratio, since Infant #1 has less enrollment.


See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250710084715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844880
VISIT DATE: 08/27/2025
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Miriam Moreno, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5