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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844882
Report Date: 11/10/2022
Date Signed: 11/10/2022 12:17:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2022 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20221006172645
FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:LORI HASKELLFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:66CENSUS: 37DATE:
11/10/2022
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Lianne Holgate, DirectorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Facility has insects
Facility trash is not properly disposed of.
Facility is unkempt.
Facility is dirty.
INVESTIGATION FINDINGS:
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On November 10, 2022, at 10:07 AM, Licensing Program Analyst (LPA) Cindy Hamilton met with Leaps and Bounds (CCC) Director, Lianne Holgate to deliver the findings of the above stated allegations. On October 13, 2022, LPA Hamilton conducted a health and safety inspection of the facility at which time observations were noted and pictures were taken. Copies of pertinent documents from facility and children's files were obtained during the investigation. Interviews were conducted with five children and four staff.

On October 6, 2022, Community Care Licensing (CCL) received information stating facility has insects, facility trash is not properly disposed of, facility is unkempt and the facility is dirty. Regarding the allegation facility has insects, it was alleged that CCC has a cockroach infestation in the children’s restrooms, classrooms, front office and kitchen where food is prepared. It was also alleged that the children are concerned with eating the food in fear that there may be roaches inside their meal.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 11/10/2022
NARRATIVE
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 Confidential interviews revealed to LPA that the facility does have a problem with cockroaches and currently has a monthly pest control contract with an exterminator. Confidential interviews also revealed that roaches have never been observed in the food or made aware of roaches being in the food. During the visit October 13, 2022, LPA Hamilton observed several dead cockroaches under the sink in the kitchen and also under the sink in the 3’s classroom.

Regarding the allegation facility trash is not properly disposed of, it was alleged that trash is present in all classrooms in plain view of the children. During LPA’s visit on October 13, 2022, LPA did not observe trash in any the classrooms to be in excess or overflowing. However, LPA did observe and took pictures of the kitchen trash overflowing and noted that it did not have a tight-fitting lid. LPA also observed a large dumpster outside the facility at the back of the playground area where the facility should properly dispose of trash.

Regarding the allegation that the facility is unkempt, it was alleged that the CCC has damaged furniture accessible to children in care. LPA Hamilton observed and took pictures of the steps to the closet in the Pre-K room that had exposed screw heads which could possibly injure a child or staff. In addition to the screws in the middle room, there was also broken floor molding. LPA also observed in the Pre-K classroom, a loose/broken metal floor molding underneath a worn and dirty rug. In the 3’s classroom, LPA observed worn and torn carpeting with a broken metal floor molding and a blue child size vinyl couch that was peeling. In the 2’s classroom, LPA observed the back area of the classroom to be accessible and cluttered with supplies and other items. In addition, there were items observed to be stored on top of the changing table. LPA also observed bags of a staff’s recyclable being stored in the kitchen pantry.

Regarding the allegation that the facility is dirty, it was alleged that the facility as a whole is malodorous and unclean with visible black dirt present on the floors and walls. Confidential interviews disclosed to LPA that all teachers are responsible for the daily cleaning of their classrooms. Confidential interview also disclosed that the CCC is currently negotiating a contract with a cleaning service to service the CCC once per week. During LPA’s visit on October 13, 2022, LPA observed and took pictures of the walls and rugs in the classrooms to be dirty. LPA also observed and took pictures of the dirty step stools at the sinks in all the classrooms used by the children to wash their hands and also observed in the middle room a hole in the wall/chipping plaster. Also, in the middle classroom, there was a dirty, broken red chair observed that was confirmed during confidential interviews to currently being used by the children in care. In addition, LPA observed the 2’s playground in need of deep cleaning of the chairs and play equipment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 11/10/2022
NARRATIVE
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Based on confidential interviews and observations the preponderance of evidence has been met and the allegations that facility has insects, facility trash is not properly disposed of, facility is unkempt and facility is dirty are substantiated. The facility is being cited for Title 22, Building and Grounds Sections 101238 (a) and 101238 (a)(1). The facility is also being cited for Title 22, Fixtures, Furniture, Equipment and Supplies Sections 101239 (f)(1) and 101238(d) which poses a potential health safety and/or personal rights risk to children in care.

An exit interview was conducted, this report, appeal rights and Notice of Site Visit was explained and provided to Director. Director was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/10/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/06/2022
Section Cited
CCR
101238(a)
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 101238(a) Building and Grounds The childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidence by:
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Director agrees to clean, replace and/or repair all flooring issues and have the walls of the facility cleaned and/or painted and repaired on or before the POC due date. Director will provide facility's plan for the above on or by November 23, 2022.
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Based on observation, the facility was observed to have dirty walls, floors and rugs and not in good repair. The floors in the Pre-K, middle room and 3’s room had broken floor moldings and worn/torn carpet. Also, the Pre-K and 2’s classroom had rugs that were dirty, stained and worn which is a potential health, safety and/or personal rights risk to children in care.
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Type B
12/06/2022
Section Cited
CCR
101238(a)(1)
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101238(a)(1) Building and Grounds The childcare center shall be clean, safe, sanitary and in good repair at all times... (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not as evidenced by:



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The Director has agreed to adhere to the with the monthly scheduled pest control subscription with the contracted exterminator. Director will also provide proof to LPA monthly that the pest control monthly service has been provided and a statement advising the facility has been inspected and dead insects have been removed after the monthly visit for six months beginning November 2022. Proof will provide to LPA Hamilton via email by the end of each month.
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Based on observations and confidential interviews, the facility has an issue with cockroaches and dead cockroaches were observed under the sinks in the kitchen and the 3’s classroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/10/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/06/2022
Section Cited
CCR
101238(d)
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101238(d) Building and Grounds General permanent or portable storage space shall be available for the storage of the center's equipment and supplies. This requirement was not met as evidenced by:

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Director has agreed to purchase/provide storage space for the facility’s equipment and supplies in an area that is not accessible or potential hazard to children and/or staff. Director will provide proof of purchase and correction by submitting a picture of the new storage space to LPA Hamilton via email on
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Based on observations, the facility’s front office and 2’s classroom was cluttered with supplies and equipment underneath the receptionist area and the back of the 2’s classroom that was accessible to children which is a potential health, safety and/or personal rights risk to children in care.
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or before the POC due date.
Type B
12/06/2022
Section Cited
CCR
101239(f)
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101239 (f) Fixtures, Furniture, Equipment and Supplies Solid waste shall be stored, located and disposed of in a manner that will not transmit communicable diseases or odors, create a nuisance, or provide a breeding place or food source for insects or rodents. (1) All containers used for storage of solid wastes, including moveable bins, shall have a tightfitting cover that is kept on; shall be in good repair; and shall be leakproof and rodent-proof. This requirement was not met as evidenced by:

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The Director has agreed to purchase a trash can with a tightfitting cover for the kitchen and will provide proof of purchase by submitting a picture of the trashcan to LPA Hamilton via email on or before the POC due date.

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Based on observations, the facility’s kitchen trashcan was overflowing with trash and did not have a tight-fitting lid which poses a potential health, safety and/or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 9 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/10/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/06/2022
Section Cited
CCR
101239(n)
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101239 (n) Fixtures, Furniture, Equipment and Supplies Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts. This requirement was not met as evidenced by:

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Director has agreed to remove the red chair, blue vinyl couch and remove or fix/repair the screws in steps in front of the closet in the Pre-K room. Director will submit proof by submitting a picture to LPA Hamilton via email on or before the POC due date.

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Based on observations the facility had classroom with steps that have exposed screw heads sticking out, cracked plastic red chair and a peeling blue vinyl child’s couch which poses a potential health, safety and/or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 10 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2022 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20221006172645

FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:LORI HASKELLFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:66CENSUS: DATE:
11/10/2022
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Lianne Holgate, DirectorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Facility not feeding children an adequate amount of food portions.
Water is inaccessible to day care children.
Staff verbally abusive to day care children.

INVESTIGATION FINDINGS:
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On November 10, 2022, at 10:07 AM, Licensing Program Analyst (LPA) Cindy Hamilton met with Leaps and Bounds (CCC) Director, Lianne Holgate to deliver the findings of the above stated allegations. On October 13, 2022, LPA Hamilton conducted a health and safety inspection of the facility at which time observations were noted and pictures were taken. Copies of pertinent documents from children and staff files were obtained during the investigation. Interviews were conducted with five children and four staff.

On October 6, 2022, Community Care Licensing (CCL) received information stating facility not feeding children an adequate amount of food portions and water is inaccessible to day care children. Regarding the allegation facility not feeding children an adequate amount of food portions, it was alleged that inappropriate portion sizes are given to the children during mealtime and some children are not given nutrition due to lack of food availability. LPA Hamilton was present at the facility on October 13, 2022,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 7 of 10
Control Number 10-CC-20221006172645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 11/10/2022
NARRATIVE
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during lunch time and observed the children were provided the recommended portion size. Confidential interviews revealed to LPA that the portion sizes are determined by the food program and a measuring utensil is provided to the classrooms to serve the appropriate portion size to the children.

Regarding the allegation water is inaccessible to day care children, it was alleged that the children have inadequate access to water, facility provides tiny cups and access to water is purposefully limited. Confidential interviews disclosed to LPA that children have unlimited access to Brita filtered water while indoors and when outdoors. Confidential interviews disclosed that each class is provided a pitcher of water from the kitchen and the pitcher is refilled as often as necessary and/or requested. Confidential interviews and observation revealed that the children bring their own cups from home weekly and if a child does not have their own cup, the facility will provide small disposable water cups to the child. Observation also revealed that the Brita filtered water is kept in the kitchen and pitchers are filled and provided to each classroom.

Regarding the allegation staff is verbally abusive to day care children, it was alleged that staff told a child to “shut the fuck up”. Confidential interviews resulted in conflicting information being provided to LPA. Confidential interviews disclosed to LPA that staff have not been verbally abusive to children in any way; whereas another confidential interview disclosed to LPA that staff told a crying child to “shut the fuck up.”

Based on confidential interviews and observations, the allegations that facility is not feeding children an adequate amount of food portions, water is inaccessible to day care children and staff verbally abusive to day care children, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

A exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. Director was reminded that the Notice of Site Visit must be posted for 30 consecutive days and failure to post the notice will result in civil penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 8 of 10