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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844882
Report Date: 08/07/2025
Date Signed: 08/27/2025 09:46:59 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250710092501
FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:MIRIAM MORENOFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:105CENSUS: 35DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Miriam MorenoTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Unqualified staff are supervising children in care
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Miriam Moreno. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On July 10th, 2025, Community Care Licensing (CCL) received a complaint alleging that unqualified staff are supervising children in care.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250710092501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 08/07/2025
NARRATIVE
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Pertaining to the allegation that unqualified staff are supervising children in care , based on interviews conducted 2 of 6 staff members stated that an aide/unqualified staff member has been left alone with children. Staff #1 (S1) stated they were giving a teacher a break on 7/16/25 and was alone with 12 children even though they have no units. S1 also stated they typically only give breaks when the children are napping. LPA observed S1 alone in classroom with 12 children on 7/16/25. Based on record review, LPA confirmed that S1 has no units to be alone with children.

Based on interviews conducted and record review the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director Miriam Moreno, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250710092501

FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:MIRIAM MORENOFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:44CENSUS: 35DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Miriam MorenoTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Miriam Moreno. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On July 10th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff does not ensure adequate supervision.

Based on interviews conducted, 6 out of 6 staff stated they are always in ratio and if they start to go over they shift children to another classroom to maintain ratio.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250710092501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 08/07/2025
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Miriam Moreno, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250710092501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
101216.2(e)
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Teacher Aide Qualifications and Duties
(e) An aide shall work only under the direct supervision of a teacher.

This requirement was not met as evidenced by,
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Director stated she will redo her lunch schedules to always have a qualififed teacher to step in when the children wake up and ensure breaks are being completed by a qualififed teacher or the Director will complete breaks herself. Director will submit proof of plan to LPA via email.
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Based on LPA's observations and interviews conducted Staff #1 (S1) stated they were giving a teacher a break on 7/16/25 and was alone with 12 children even though they have no units. This is a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5