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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844882
Report Date: 05/31/2024
Date Signed: 05/31/2024 10:58:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240530155226
FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:VALERIE RODRIGUEZFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:66CENSUS: 39DATE:
05/31/2024
UNANNOUNCEDTIME BEGAN:
09:22 AM
MET WITH:Valerie RodriguezTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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-Staff do not follow infant care sanitation practices
-The facility is not being kept in clean and/or sanitary condition
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Kelli Waters arrived at this facility to investigate the above allegations. LPA advised Center Directors Lianne Holgate and Valerie Rodriguez of an open investigation. LPA Waters toured the facility, conducted census, interviewed three staff, and collected documents.

It was alleged that staff are not following diapering sanitation processes. Three out of three staff interviewed, and a review of facility procedure documentation did not provide evidence of unsanitary diapering procedures. Staff confirmed making a daily bleach cleaning solution, wiping down changing pads after every use, and cleaning the surrounding changing tables twice a day or as needed. LPA observed a new changing pad on the table and cleaning solution in an upper cabinet above the changing station. In addition, during initial inspection and on subsequent visit conducted, there was no visible dirt, sand or soiled surfaces in the area.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240530155226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 05/31/2024
NARRATIVE
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The next allegation investigated was facility is not being kept in clean and/or sanitary conditions. LPA conducted two visits and during both visits, LPA observed staff cleaning tables, floors and countertops. LPA observed cleaning products and area for cleaning solution to be made and discarded. LPA also observed staff washing hands between tasks. In addition, a review of children’s records confirm that no documented disease outbreaks have occurred in the last five months.

The agency has investigated the above allegations and although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2