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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844882
Report Date: 04/09/2026
Date Signed: 04/09/2026 10:57:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260225091946
FACILITY NAME:LEAPS AND BOUNDSFACILITY NUMBER:
374844882
ADMINISTRATOR:MIRIAM MORENOFACILITY TYPE:
850
ADDRESS:270 WEST CREST STREETTELEPHONE:
(760) 480-9787
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:105CENSUS: 48DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Miriam Moreno, DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Child sustained a laceration while in care due to staff lack of supervision
Unqualified staff are allowed to provide care and supervision to children in care
Staff yelled at children in care
Facility emergency exit doors are in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Director Miriam Moreno and explained the purpose of the visit. At the time of LPA's visit, the facility had a total of 61 preschool children enrolled and 48 were in attendance.
Regarding the allegation "Child sustained a laceration while in care due to staff lack of supervision", it was alleged that a child whose mother is a teacher at the facility was left unsupervised and fell while climbing a tower of blocks and sustained an injury requiring sutures. LPA toured the facility including the playground and did not observe any type of blocks which could be climbed. Interviews with 8 of 8 staff, including two females who have children enrolled at the facility, indicated no such incident occurred, nor were there any climbing blocks at the school. (CONTINUED ON LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260225091946
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEAPS AND BOUNDS
FACILITY NUMBER: 374844882
VISIT DATE: 04/09/2026
NARRATIVE
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(CONTINUED FROM LIC 9099)
Regarding the allegation “Unqualified staff are allowed to provide care and supervision to children in care”, it was alleged that preschool assistants at the facility do not have Early Childhood Education (ECE) units and are left alone with children. Nine (9) of nine (9) staff interviewed indicated staff to children ratios are maintained as required. Staff #1 (S1) was identified as the only preschool assistant. A review of records indicated (S1) does have the minimum required ECE units and is currently enrolled to continue education.
Regarding the allegation “Staff yelled at children in care”, it was alleged that a new lead preschool teacher yelled at children during nap time. Through interview, LPA was able to identify Staff #2 (S2) as the newest teacher at the facility however, they are designated under the facility’s infant license. Nine (9) of nine (9) staff interviewed indicated they have never observed or heard S2 yell at any children at the facility. Five (5) of five (5) children interviewed indicated they have never been yelled at while at school nor have they ever observed another child being yelled at while at school.
Regarding the allegation “Facility emergency exit doors are in disrepair”, it was alleged that the facility exit doors are rotting and/or in disrepair and that staff have had trouble fully opening the doors to evacuate the children during evacuation drills. LPA observed the exit doors to be made of of wood and metal/glass and were not in a state of rot or disrepair. LPA did observe that the metal/glass exit door did require more effort to open. Nine (9) of nine (9) staff interviewed indicated they did not have any trouble opening the doors.
Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and this report was reviewed with and provided to Director Moreno. Appeal Rights were also discussed and provided. An LIC 9213- Notice of Site Visit was also issued and must remain posted near the main entrance for 30 days. Non-compliance with posting will result in a $100 fine. This report must be accessible to the public for three years.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2