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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844890
Report Date: 07/18/2024
Date Signed: 07/18/2024 02:59:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240528085651
FACILITY NAME:LEARNING JUNGLE ESCONDIDOFACILITY NUMBER:
374844890
ADMINISTRATOR:PAIGE BALDERASFACILITY TYPE:
850
ADDRESS:1748 S. ESCONDIDO BLVD.TELEPHONE:
(760) 739-9179
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:42CENSUS: 29DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
01:33 PM
MET WITH:Jerona NguyenTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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-Staff did not provide adequate supervision resulting in day care child sustaining multiple injuries.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Kelli Waters arrived at this facility to investigate the above allegation. LPA advised Center Director Jerona Nguyen of an open investigation. LPA Waters toured the facility, conducted census, interviewed four staff, and collected documents.

It was alleged that staff did not provide adequate supervision resulting in day care child (C1) sustaining multiple injuries occurring from another child (C2). During course of investigation, LPA conducted interviews with staff and children and file reviews were also conducted. Interviews with staff revealed that ratios were always maintained, and LPA observed proper staffing ratios during two facility inspections.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240528085651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO
FACILITY NUMBER: 374844890
VISIT DATE: 07/18/2024
NARRATIVE
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LPA also conducted a review of child records and noted that the facility met with C2’s parents multiple times to discuss the behavior issues of C2 in an attempt to provide help to the child but determined that the best way to minimize the incidents was to ensure there was additional staff to supervise all the children in care and to shadow C2. LPA determined that although the incidents did occur, it was not due to a lack of supervision.

The agency has investigated the above allegations and although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2