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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844890
Report Date: 12/31/2024
Date Signed: 12/31/2024 12:09:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241202090119
FACILITY NAME:LEARNING JUNGLE ESCONDIDOFACILITY NUMBER:
374844890
ADMINISTRATOR:JERONA NGUYENFACILITY TYPE:
850
ADDRESS:1748 S. ESCONDIDO BLVD.TELEPHONE:
(760) 739-9179
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:42CENSUS: 14DATE:
12/31/2024
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Jerona NguyenTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff handled daycare child in an inappropriate manner.
Staff yelled at daycare child.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Jerona Nguyen, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA interviewed 2 confidential witnesses, 6 children and 7 staff members.

On December 2nd, 2024, Community Care Licensing (CCL) received a complaint alleging that staff handled daycare child in an inappropriate manner and that staff yelled at daycare child.


See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241202090119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO
FACILITY NUMBER: 374844890
VISIT DATE: 12/31/2024
NARRATIVE
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Based on interviews conducted, it was disclosed that the classroom can get pretty loud which leads to staff raising their voice to talk over the children, however, it was stated that staff are not yelling at children. Based on interviews conducted 5 out of 15 persons stated that they have witnessed or overheard yelling from staff towards children.

Lastly based on interviews conducted, regarding the allegation that staff handled a child inappropriately it was stated that this was not observed by any staff in the classroom.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Jerona Nguyen, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2