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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374845108
Report Date: 05/07/2024
Date Signed: 05/07/2024 10:56:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240326090747
FACILITY NAME:LEARNING JUNGLE VALLEY CENTERFACILITY NUMBER:
374845108
ADMINISTRATOR:ALINAH LOPEZFACILITY TYPE:
850
ADDRESS:29235 VALLEY CENTER RDTELEPHONE:
(760) 749-4107
CITY:VALLEY CENTERSTATE: CAZIP CODE:
92082
CAPACITY:58CENSUS: DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
09:13 AM
MET WITH:Briana GriegoTIME COMPLETED:
10:56 AM
ALLEGATION(S):
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Staff do not supervise children at all times.
INVESTIGATION FINDINGS:
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On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Learning Jungle Valley Center (CCC) Facility Representative , Briana Griego, to deliver the findings from a complaint made to Community Care Licensing (CCL) on March 26, 2024. The complaint CCL received stated the following allegations: Staff do not supervise children at all times. On 04/02/2024 and 04/09/2024, LPA Kelly Gerth made unannounced visits and conducted investigations regarding the complaint of the above allegation. During the investigation, confidential interviews were conducted with staff (S1-S5) and children (C1-C3). LPA also obtained copies of pertinent records that included: facility roster, daily schedule, pictures, reports, and communication records. Regarding the allegation Staff do not supervise children at all times. Specifically, use of cell phones during times of supervision and children walking through the parking lot alone, from the bus to the CCC. During the initial visit of 04/02/24, while taking a tour of the daycare, LPA Kelly Gerth observed 2 staff (S1 and S5), using their personal cell phones and were not engaged in the supervision of children in care. LPA Gerth reviewed CCC’s plan of operation which states that the use of cell phones during times of supervision is prohibited, however, the staff were not adhering to policy during the LPA’s inspection.
Substantiated
Estimated Days of Completion: 41
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240326090747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE VALLEY CENTER
FACILITY NUMBER: 374845108
VISIT DATE: 05/07/2024
NARRATIVE
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Confidential Interviews also revealed that there have been more than 5 incidents that required the need for the Director to address use of cell phones by staff members both inside the classroom and on the outdoor playground, specifically during crucial times of supervision. Additionally, through the confidential interviews and evidence gathered it is determined that there have been prior incidents within this school year of enrolled children dropped from the after-school bus, walking alone and without supervision, through the parking lot to the CCC, due to lack of staffing. Based on LPA’s observation, interviews and documents gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

A Type A Deficiency is being issued due to the lack of Responsibility for Providing Care and Supervision.



A notice of site visit was given and licensee understands this must remain posted for 30 days.

An exit interview was conducted, and this report was reviewed with facility representative Briana Griego.
Appeal rights were discussed and provided during the exit interview with
Facility representative, Briana Griego.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240326090747

FACILITY NAME:LEARNING JUNGLE VALLEY CENTERFACILITY NUMBER:
374845108
ADMINISTRATOR:ALINAH LOPEZFACILITY TYPE:
850
ADDRESS:29235 VALLEY CENTER RDTELEPHONE:
(760) 749-4107
CITY:VALLEY CENTERSTATE: CAZIP CODE:
92082
CAPACITY:58CENSUS: DATE:
05/07/2024
UNANNOUNCEDTIME BEGAN:
09:13 AM
MET WITH:Briana GriegoTIME COMPLETED:
10:56 AM
ALLEGATION(S):
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Staff yell at children in care
Staff do not ensure that facility is maintained clean
Staff do not ensure that food served to children is of the quality necessary
INVESTIGATION FINDINGS:
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On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Learning Jungle Valley Center (CCC) Facility Representative Briana Griego to deliver the findings from a complaint made to Community Care Licensing (CCL) on March 26, 2024. The complaint CCL received stated the following allegations: Staff yell at children in care, Staff do not ensure that facility is maintained clean and Staff do not ensure that food served to children is of the quality necessary. On 04/02/2024 and 04/09/2024, LPA Kelly Gerth made unannounced visits and conducted investigations regarding the complaint of the above 3 allegations. During the investigation, confidential interviews were conducted with staff (S1-S5) and children (C1-C3). LPA also obtained copies of pertinent records that included: facility roster, daily schedule, pictures, reports, and communication records. Regarding the allegation Staff yell at children in care. Based on interviews conducted, observations and evidence collected, LPA Gerth was unable to corroborate allegation. Interviews revealed that children were happy at the daycare and had not observed any Staff yelling at any children and were unaware of this happening.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240326090747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE VALLEY CENTER
FACILITY NUMBER: 374845108
VISIT DATE: 05/07/2024
NARRATIVE
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 In addition, pertinent interviews with Staff were conducted, and the allegation was denied, as they had not observed any teachers yelling at any of the children in care. LPA did not find a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation Staff do not ensure that facility is maintained clean. On 04/02/24 and 04/09/24, LPA Gerth conducted a tour of the daycare, including, but not limited to the restrooms and kitchen area and LPA noted that the CCC was cleaned appropriately and did not appear to be dirty. Furthermore, confidential interviews and relevant files obtained, revealed that cleaning charts, rotating disinfecting and sanitizing schedules and weekly use of an outside cleaning company, are in place at the CCC to ensure appropriate cleaning is completed regularly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation that staff do not ensure that food served to children is of the quality necessary, LPA Gerth observed the CCC to serve food of appropriate quality and quantity, based on Title 22 regulations. Additionally, interviews, relevant files obtained, and observations made by LPA, revealed that an outside catering service delivers food daily to the CCC for lunch. Additionally, on both 04/02/24 and 04/09/24, LPA observed posted menus describing breakfast and snacks served, which reflected the same food observed in kitchen. All food was appropriately packaged, labeled and stored. In addition, per interviews conducted, LPA was unable to corroborate allegation that the food served is not of the quality necessary. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report, appeal rights and Notice of Site Visit were provided to Facility Representative Briana Griego and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240326090747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE VALLEY CENTER
FACILITY NUMBER: 374845108
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/07/2024
Section Cited
CCR
101229(a)(1)
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101229(a)(1) The licensee shall provide care and supervision as necessary to meet the children’s needs (1) no child shall be left without the supervision of a teacher at any time...supervision shall include visual observation. This requirement was not met as evidenced by:

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Facility Representative Briana Griego agrees to have a 1:1 updated staff training with all Valley Center staff, on supervision and cell phone use and will send licesning copies of training materials and sign in/out sheet documentation by COB 05/10/2024. Additionally, a Daily Bus Log sign in out sheet will be immediatly implimented reflecting the staff name, date, time and number of children walked to/from the school age bus, will also be sent to licesning COB 5/10/24.
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Based on interviews, observations and evidence gathered it was revealed that staff have used cell phones during crucial times of supervision as well as children walking alone from the after-school bus to the CCC. This poses an immediate health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5