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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374845326
Report Date: 02/28/2024
Date Signed: 02/28/2024 09:43:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240125083502
FACILITY NAME:QCS CHILDREN'S CORNERFACILITY NUMBER:
374845326
ADMINISTRATOR:SAENZ,DIANAFACILITY TYPE:
850
ADDRESS:610 N. REDONDO DRIVE SUITE GTELEPHONE:
(760) 942-3433
CITY:OCEANSIDESTATE: CAZIP CODE:
92057
CAPACITY:85CENSUS: 52DATE:
02/28/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Yadira Lopez, Site SupervisorTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Staff left daycare child outside unsupervised
INVESTIGATION FINDINGS:
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On February28, 2024, at 8:50AM, Licensing Program Analyst (LPA), William Chancellor arrived unannounced to QCS CHILDREN'S CORNER (CCC) and met with Site Supervisor, Yadira Lopez to discuss the investigative findings of the allegation listed above. On February 1, 2024, at 12:15PM LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with four staff (S1-S4).
On January 25, 2024, a complaint was received with allegation stating the CCC staff left daycare child outside unsupervised. Four of four interviews disclosed that C1 had been left outside, unsupervised after the class and teachers went back inside from the playground. C1 was not found on the playground until staff from a different classroom came outside and found C1. Additionally, surveillance was viewed by LPA Chancellor, confirming that the child was outside for approximately 54 minutes. On January 30, 2024, CCL also received an unusual incident report where the CCC self-reported the incident. Immediately, all staff were trained and a more thorough “name to face” policy has been implemented when children and staff enter or exit a room or playground.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240125083502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: QCS CHILDREN'S CORNER
FACILITY NUMBER: 374845326
VISIT DATE: 02/28/2024
NARRATIVE
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Based on confidential interviews conducted during the investigation and record’s reviewed, the allegation that staff left daycare child outside unsupervised the preponderance of evidence standard has been met and the allegation is substantiated. The facility is in violation of Title 22, Section 101229(a)(1) Absence of Supervision, which poses an immediate health, safety and/or personal rights risk to children in care. A civil penalty will be assessed in the amount of $500 dollars. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

The Facility representative shall post and provide copies of the report to parents/guardians of the children currently in care at the facility by the next business day and provide copies to the parents/guardians of newly enrolled children at the facility during the next 12 months. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file.

An exit interview was conducted, a copy of this report, 9099D, LIC9224, & appeal rights, along with a Notice of Site Visit was handed to facility representative, Yadira Lopez.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20240125083502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: QCS CHILDREN'S CORNER
FACILITY NUMBER: 374845326
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/29/2024
Section Cited
CCR
101229(a)(1)
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Absence of Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by:
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Center has immideately implemented a new “Name to Face” policy where a full walk through of the area a classroom is leaving is given and then children are called one by one, and attendance is taken.
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Based on interviews, observation, and record review, it was confirmed that C1 was left unsupervised on the playground for approximately 54 minutes, which poses an immediate health, safety and or personal rights risk to children in care.
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 The Site Supervisor immediately implemented a training for all staff to incorporate counting at transitions and songs to keep children engaged. Proof of training was provided to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240125083502

FACILITY NAME:QCS CHILDREN'S CORNERFACILITY NUMBER:
374845326
ADMINISTRATOR:SAENZ,DIANAFACILITY TYPE:
850
ADDRESS:610 N. REDONDO DRIVE SUITE GTELEPHONE:
(760) 942-3433
CITY:OCEANSIDESTATE: CAZIP CODE:
92057
CAPACITY:85CENSUS: 52DATE:
02/28/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Yadira Lopez, Site SupervisorTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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9
Daycare child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
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On February 28, 2023 at 8:50AM, Licensing Program Analyst (LPA), William Chancellor arrived unannounced to QCS CHILDREN'S CORNER (CCC) and met with Site Supervisor, Yadira Lopez to discuss the investigative findings of the allegation listed above. On February 1, 2024, at 12:15PM LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with four staff (S1-S4).

On January 25, 2025, a complaint was received with allegation stating that daycare child sustained unexplained injuries while in care. Specifically, that C1 came home with an unexplained bruise on the under arm by the armpit, shaped like a thumb. Four of four interviews confirmed that the CCC does not use timeouts and C1 does have tantrums, causing child to drop to the floor after drop offs in front of the classroom door. To avoid injury and to ensure children are safe, staff have been trained to pick up children and redirect them away from the door to a calm corner or activity, where emotions can be regulated. Due to conflicting interviews, LPA cannot corroborate that unexplained injuries occurred at the daycare.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240125083502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: QCS CHILDREN'S CORNER
FACILITY NUMBER: 374845326
VISIT DATE: 02/28/2024
NARRATIVE
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Based on interviews, the allegation that day-care child sustained unexplained injuries while in care, may have occurred, however, it is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. A copy of this report, appeal rights and Notice of Site Visit were provided to Facility Representative, Yadira Lopez.

Facility representative, Yadira Lopez was reminded that the Notice of Site Visit must be posted for 30 consecutive days and failure to post the notice will result in civil penalties of $100.00.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5