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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374845442
Report Date: 01/12/2026
Date Signed: 01/12/2026 10:25:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251217103536
FACILITY NAME:HEINEMANN FAMILY CHILD CAREFACILITY NUMBER:
374845442
ADMINISTRATOR:HEINEMANN, MELISSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(858) 254-8296
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:14CENSUS: 12DATE:
01/12/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Melissa HeinemannTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Licensee does not maintain facility clean and orderly
Licensee does not provide children with healthful and comfortable accommodations
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of continuing complaint investigation and delivering the complaint findings on the above-referenced allegations. LPA met with Licensee Melissa Heinemann. LPA interview both assistants during visit.

On December 17th, 2025, Community Care Licensing (CCL) received a complaint alleging that Licensee does not maintain facility clean and orderly and that Licensee does not provide children with healthful and comfortable accommodations.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251217103536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HEINEMANN FAMILY CHILD CARE
FACILITY NUMBER: 374845442
VISIT DATE: 01/12/2026
NARRATIVE
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Regarding the allegation that Licensee does not maintain facility clean and orderly, LPA observed multiple toys and activity options for children stored on shelving and storage cabinets on back patio as well as holiday craft materials inside on the table. Licensee stated that she has a part day program where children come in the AM and PM sessions; in between sessions all materials are cleaned up and put away but due to holiday activities and the rain, materials have been scattered or put away. Based on LPAs visit and past visits, LPA has not observed facility to be unclean or disorderly.

Lastly, regarding the allegation that Licensee does not provide children with healthful and comfortable accommodations, it was stated that a camping bucket was being used for the children to go to the bathroom while outside with straw fencing and no hand washing station. Licensee stated it’s a camping toilet and is only used if it’s an emergency and the child cannot make it back inside; otherwise they use the bathroom inside the house. LPA observed the camping toilet which is surrounded by bamboo fencing to make a toilet stall and there is a curtain for privacy. LPA also observed hand sanitizer and baby wipes for outside use as well. LPA observed the house bathroom designated for children to be clean and appropriate for children’s use.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Licensee, Melissa Heinemann, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2