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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376100398
Report Date: 07/03/2025
Date Signed: 07/03/2025 02:34:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250416122407
FACILITY NAME:HSIAO, SU-CHEN FAMILY CHILD CAREFACILITY NUMBER:
376100398
ADMINISTRATOR:SU-CHEN HSIAOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 539-6118
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:14CENSUS: 6DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:TIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee engaged in an inappropriate altercation in the presence of day care child

License does not allow parents to enter the home
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/3/25 at 1:30 PM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegation. LPA Sutherland met with Licensee Su-CHen Hsiao also home was licensee's helper Ying Jiao. The census was 6 children.
The Department fully investigated the above allegations and obtained information from interviews with licensee, staff, and parents. Based upon this information, it is determined that although the allegation that Licensee engaged in an inappropriate altercation in the presence of a day care child occurred and parents were not allowed to enter the home, there is not preponderance of evidence that this occurred. Additional staff was not present or near the parties when the incident occurred. facility has a ring camera door bell but was not working at the time. LPA cannot conclusively determine that the allegations above never occurred, and it is possible that this could have happened as an isolated incident. Therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with the Licensee. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) was provided along with the report (LIC9099) to the Licensee. LPA Sutherland observed Notice of Site Visit being posted. Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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