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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376101576
Report Date: 05/15/2025
Date Signed: 05/15/2025 03:39:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250407140733
FACILITY NAME:CHERESTAL, CAROLINE FAMILY CHILD CAREFACILITY NUMBER:
376101576
ADMINISTRATOR:CAROLINE CHERESTALFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 569-0870
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:14CENSUS: 9DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/15/25 at 2:30PM 2:30 PM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced visit for the purpose of delivering findings on the above referenced allegation. During today's visit, Licensee had children present and a few more arrive during the visit totaling 9-day care children present. During the investigation, LPA reviewed relevant documentation and conducted interviews. Ms. Caroline did not realize that she had gone over ratio. She currently has 16 children enrolled in her program. Documentation received from complainant reveled that she was over capacity. However, LPA was unable to obtain any other cooperating evidence to prove the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Ms. Caroline. Notice of Site Visit is to be posted for 30 days. LPA observed Ms. Caroline post the notice of site visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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