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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376101934
Report Date: 10/08/2025
Date Signed: 12/22/2025 11:57:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250918190554
FACILITY NAME:JALALY, LENA FAMILY CHILD CAREFACILITY NUMBER:
376101934
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Lena JalalyTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Provider operates over the capacity.






THIS IS AN AMENDED REPORT DELIVERED ON 12/16/2025
INVESTIGATION FINDINGS:
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On October 8, 2025 at 1:30PM, Licensing Program Analyst (LPA) Hector Canton conducted a visit for the complaint received on September 18, 2025, for the purpose of continuing the investigation of the above reference allegation. LPA met with Licensee, Lena Jalaly. Also present in the home were two daycare children, two more day care children arrived at 2:20PM, and the licensee’s minor daughter over the age of 10.

During the visit, LPA interviewed the licensee. LPA confirmed with licensee that the signed timesheets reviewed were accurate. Licensee stated that they were operating over capacity, and they confirmed that the overcapacity, time, and dates list for July on the signed timesheets are accurate. The following dates and times were listed over capacity: Monday (7/14), Tuesday (7/15), Wednesday (7/16), Thursday (7/17), Friday (7/18). All dates had 8 to 15 children from 8:30A-5:00P.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250918190554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: JALALY, LENA FAMILY CHILD CARE
FACILITY NUMBER: 376101934
VISIT DATE: 10/08/2025
NARRATIVE
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THIS IS AN AMENDED REPORT DELIVERED ON 12/16/2025

Additionally, the licensee indicated that they were approved to care for 8 children. However, LPA clarified that based on document review there is no evidence that the department received LIC 9149 – Landlord Consent, allowing them to care for two additional school-age children (8 total) and Licensee was unable to provide the documentation at the facility as required. Additionally, LPA s LPA received a signed LIC 855 – Declaration stating that the licensee denies making any errors on the timesheets or operating over capacity.

Based on investigative interviews and documentation, the allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, 102416.5(a)) the deficiency is being cited on the attached LIC 9099D. The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee, Lena Jalaly. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 51-CC-20250918190554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: JALALY, LENA FAMILY CHILD CARE
FACILITY NUMBER: 376101934
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
102416.5(a)
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102416.5 Staffing Ratio and Capacity (a)The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.

This requirement was not met as evidenced by:
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Licensee states they have disenrolled one family to return their facility to compliance and states that they will provide timesheets or care schedules for the month of October certifying that the facility is in compliance by October 31st 2025.
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Based on record review and interview, licensee provided care for up to 15 children each day the week of July 14 – 18, 2025 between 8:30 AM to 5:00PM, while licensed capacity to care for up to 6 children, posing a potential health, safety or personal rights risk to persons in care.
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THIS IS AN AMENDED REPORT DELIVERED ON 11/18/2025
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3