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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376101958
Report Date: 02/26/2026
Date Signed: 02/26/2026 10:35:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20260219142223
FACILITY NAME:ETIENNE, GUERLINE FAMILY CHILD CAREFACILITY NUMBER:
376101958
ADMINISTRATOR:GUERLINE ETIENNEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 866-8574
CITY:SAN DIEGOSTATE: CAZIP CODE:
92115
CAPACITY:12CENSUS: 4DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Guerline EtienneTIME COMPLETED:
10:50 AM
ALLEGATION(S):
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Licensee is operating over capacity.
INVESTIGATION FINDINGS:
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On 02/26/2026 at 8:45am, Licensing Program Analysts (LPAs) Adriana Macias and Ryan Grimes conducted an unannounced initial complaint inspection on complaint received on 02/19/2026 with above allegation. Upon arrival, LPAs were greeted by licensee Guerline Etienne and toured the facility. A total of 2 children were observed and at around 9:15am licensee’s husband Manissarde Etienne showed up with another 2, making a total of 4 children. All adults have been fingerprinted and associated to the facility and appropriate capacity was observed.
Based on LPA’s record review and licensee’s interview and handwritten declaration, licensee admitted having been out of capacity on 12/30/2025 taking care of more than 12 children at the same time. Licensee stated that it was only one day in December and that they had resolved their overcapacity issue with organized schedules.
The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 3) the Type B deficiency is being cited on the attached LIC 9099D. Exit interview conducted and report was reviewed with the licensee Guerline Etienne. A notice of site visit was given and must remain posted for 30 days. LPAs observed form posted.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260219142223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ETIENNE, GUERLINE FAMILY CHILD CARE
FACILITY NUMBER: 376101958
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/06/2026
Section Cited
CCR
102416.5(a)
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102416.5 Staffing Ratio and Capacity
(a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.
...This requirement was not met as evidenced by:
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Licensee stated that they had resolved their overcapacity issue with organized schedules and that they would send LPA Macias a copy of the mentioned schedule of times that children are in care. Schedule will be emailed by 3/06/26.
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Based Licensee’s handwritten declaration and interview, Licensee declared to be overcapacity on 12/30/2025, this poses a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2