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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376102903
Report Date: 05/04/2026
Date Signed: 05/04/2026 11:55:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Mahjoba Mohsini
COMPLAINT CONTROL NUMBER: 51-CC-20260120123731
FACILITY NAME:QUEZADA, MICHELLE FAMILY CHILD CAREFACILITY NUMBER:
376102903
ADMINISTRATOR:MICHELLE QUEZADAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(858) 366-3321
CITY:SAN DIEGOSTATE: CAZIP CODE:
92129
CAPACITY:14CENSUS: 9DATE:
05/04/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Michelle QuezadaTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Licensee is operating over capacity
INVESTIGATION FINDINGS:
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On 5/4/26 at 11:00 AM, Licensing Program Analyst (LPA) Mahjoba Mohsini conducted an unannounced complaint visit regarding the complaint received on 1/20/26 to deliver findings. LPA was greeted at the door by the Licensee Michelle Quezada and was granted entry after identifying self, showing identification, and stating the reason for the visit. Also present at the home were 9 day care children and the facility helper Jessica Diaz Gordian.
It was alleged that the licensee was operating over capacity. A large family child care home must have both the licensee and a qualified assistant present when caring for more than eight children or revert to the small capacity. On 4/15/26, LPA observed 10 daycare children with only the assistant present, as licensee had left the facility to pick up her child from school. Based on LPA observations of 10 children in care with only the assistant present, the allegation is substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Mahjoba Mohsini
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20260120123731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: QUEZADA, MICHELLE FAMILY CHILD CARE
FACILITY NUMBER: 376102903
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/04/2026
Section Cited
CCR
102416.5(e)
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102416.5 (e) Staffing Ratio and Capacity
(e) If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home... This requirement was not met as evidenced by:
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The Licensee, Michelle Quezada states she understands to be present whenever more than eight children are in care and will maintain staffing in compliance with large family child care home requirements.
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LPA observed ten children present in care with only the assistant Jessica Diaz Gordian on 4/15/26, which posed a potential risk to the health, safety, and personal rights of children in care.
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The licensee submitted a written statement to LPA today 5/4/26 confirming her understanding of staffing requirements and outlining procedures to prevent recurrence, and will provided the statement to LPA during the visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Mahjoba Mohsini
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20260120123731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: QUEZADA, MICHELLE FAMILY CHILD CARE
FACILITY NUMBER: 376102903
VISIT DATE: 05/04/2026
NARRATIVE
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The preponderance of evidence standard has been met; therefore, the allegations are considered
Substantiated.

Type B deficiencies will be cited on the accompanying LIC 9099D.

An exit interview was conducted, and the report was reviewed with licensee Michelle Quezada. Appeals Rights were reviewed and provided along with a Notice of Site Visit. A Notice of Site Visit is to remain posted for 30 days.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Mahjoba Mohsini
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3