<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105005
Report Date: 09/16/2022
Date Signed: 09/16/2022 03:11:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2022 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20220621154731
FACILITY NAME:SAY SAN DIEGO EARLY CHILDHOOD CENTER - INFANTFACILITY NUMBER:
376105005
ADMINISTRATOR:GEMMA SOMMERSFACILITY TYPE:
830
ADDRESS:4775 VIEWRIDGE AVENUETELEPHONE:
(858) 565-4148
CITY:SAN DIEGOSTATE: CAZIP CODE:
92123
CAPACITY:12CENSUS: 10DATE:
09/16/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Maggie LovellTIME COMPLETED:
03:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Infant's diapering needs are not being met
2. Staff do not follow infant's feeding plan
3. Staff-infant ratios are not met
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/16/22 at 2:30 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint visit for the complaint received on 6/21/22 for the purpose of delivering findings on the above allegations. Upon arrival, LPA met with Director Maggie Lovell and explained the reason for today’s visit. Census in the infant classroom was 10 infants with 5 staff members present. At today’s visit, LPA interviewed Director with additional questions and obtained additional staff time cards. The Department fully investigated the above allegations and obtained information from facility file review, facility incident reports, facility documents and from interviews with complainant, parents/guardians of enrolled children, staff members, Director and additional parties. Based on this information, it was found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove that the facility was out of ratio or failed to meet the infants’ needs regarding diapering and feeding. Therefore, the above allegations are UNSUBSTANTIATED. Exit interview conducted and report was reviewed with facility representative, Director Maggie Lovell. Notice of site visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2022 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20220621154731

FACILITY NAME:SAY SAN DIEGO EARLY CHILDHOOD CENTER - INFANTFACILITY NUMBER:
376105005
ADMINISTRATOR:GEMMA SOMMERSFACILITY TYPE:
830
ADDRESS:4775 VIEWRIDGE AVENUETELEPHONE:
(858) 565-4148
CITY:SAN DIEGOSTATE: CAZIP CODE:
92123
CAPACITY:12CENSUS: 10DATE:
09/16/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Maggie LovellTIME COMPLETED:
03:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is not following covid-19 reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/16/22 at 2:30 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint visit for the complaint received on 6/21/22 for the purpose of delivering findings on the above allegations. Upon arrival, LPA met with Director Maggie Lovell and explained the reason for today’s visit. Census in the infant classroom was 10 infants with 5 staff members present.
The Department fully investigated the above allegations and obtained information from facility file review, facility incident reports, facility documents and from interviews with complainant, parents/guardians of enrolled children, staff members, Director and additional parties. Based upon this information, the preponderance of evidence standard has been met and the allegation that the facility was not following covid-19 reporting requirements is SUBSTANTIATED. See LIC9099D for Type B deficiency cited. Exit interview conducted and report was reviewed with facility representative Director Maggie Lovell. Notice of site visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20220621154731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SAY SAN DIEGO EARLY CHILDHOOD CENTER - INFANT
FACILITY NUMBER: 376105005
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/16/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/23/2022
Section Cited
CCR
101212(d)(1)(E)
1
2
3
4
5
6
7
101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
(1) Events reported shall include the following…(E) Epidemic outbreaks. This requirement was not met as evidenced by...
1
2
3
4
5
6
7
Director stated she would submit LIC624 Unusual Incident Report for additional covids not reported during month of June 2022 and also will submit a written statement that facility will follow reporting requirement protocols for Licensing for every known case of covid-19 in the facility (staff and enrolled children) until otherwise directed by the Department.
8
9
10
11
12
13
14
Based upon staff interviews and documents received, the licensee did not ensure that all known covid positive cases at the facility, during the month of June 2022, were reported to Licensing which posed a potential risk to the health, safety and personal rights of children in care.
8
9
10
11
12
13
14
Please send LIC624 report and written statement directly to LPA Lane at:
Keturah.Lane@dss.ca.gov by 9/23/22.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3