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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105028
Report Date: 04/03/2026
Date Signed: 04/17/2026 03:14:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Juan Carlos Valdez
COMPLAINT CONTROL NUMBER: 51-CC-20260324102548
FACILITY NAME:KIDS JOURNEY ACADEMYFACILITY NUMBER:
376105028
ADMINISTRATOR:ANA MENDOZAFACILITY TYPE:
850
ADDRESS:9750 GALVIN AVENUETELEPHONE:
(858) 226-2164
CITY:SAN DIEGOSTATE: CAZIP CODE:
92126
CAPACITY:48CENSUS: 31DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Ana MendozaTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Unqualified staff are supervising children
INVESTIGATION FINDINGS:
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 THIS IS AN AMENDED REPORT DELIVERED on 4/17/26
On 4/03/26 at 8:15 AM Licensing Program Analsyts (LPAs) J.C. Valdez and Ryan Grimes conducted an unannonced visit to initiate an investigation, for the complaint received 3/24/26 for the above allegation(s). LPAs met with the Director Ana Mendoza. LPAs identified themselves and disclosed the purpose of the visit. There were 5 staff and 31 children present in 2 classrooms.

During inspection LPAs conducted file reviews for the Director and for staff S1-S4. During inspection at approximately 10:45 AM, LPAs observed unqualified aide S3 left alone with children on the playground for approximately 5 minutes. LPAs determined that this poses/posed a potential health & safety risk to children in care. The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. See 9099-D for deficiencies cited. Exit interview conducted and report was reviewed with the Director Ana Mendoza. A Notice of site visit given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20260324102548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KIDS JOURNEY ACADEMY
FACILITY NUMBER: 376105028
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2026
Section Cited
CCR
101216.2(e)
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THIS IS AN AMENDED REPORT DELIVERED ON 4/17/26.
101216.2(e) Teacher Aide Qualifications
An aide shall work only under the direct supervision of a teacher.
This requirement was not met as evidenced by...
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DIrector stated that moving forward all aides shall work only under the direct supervision of teacher except during naps and bathroom breaks. Director stated she will conduct a staff meeting regarding proper supervision. Staff will sign and date meeting agenda. Director will send proof of correction to LPA via email/text by 4/30/2026.
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Based upon observation and file reviews LPAs determined that aide S3 is unqualified to be alone with children. During inspection LPAs observed S3 alone with children on the playground for approximately 5 minutes which poses/posed a potential health & safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
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