376105028-6-10-2026-51-CC-KLAE-DV4JR9-20260616071619

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376105028
Report Date: 05/29/2026
Date Signed: 06/10/2026 03:50:02 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Juan Carlos Valdez

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20260324102548

FACILITY NAME:	KIDS JOURNEY ACADEMY		FACILITY NUMBER:	376105028
ADMINISTRATOR:	ANA MENDOZA		FACILITY TYPE:	850
ADDRESS:	9750 GALVIN AVENUE		TELEPHONE:	(858) 226-2164
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92126
CAPACITY:	48	CENSUS: 25	DATE:	05/29/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Ana Mendoza		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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9

THIS IS AN AMENDED REPORT DELIVERED ON 06/03/26
Staff does not ensure facility operates within ratio.

INVESTIGATION FINDINGS:

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THIS IS AN AMENDED REPORT DELIVERED ON 06/10/26
On 05/29/26 at 2:50PM Licensing Program Analyst (LPA) J.C. Valdez conducted and unnanounced visit to deliver findings for the complaint received on 04/03/26, for the above allegation. LPA met with the Director Ana Mendoza. LPA identified himself and disclosed the purpose of the visit. There were 25 children and 7 staff in 2 classrooms.
It was alleged that facility staff does not operate within ratio. During the inspection conducted on 4/24/26 for an unrelated matter, staff member (S1) reported that on the morning of 4/24/26, prior to the LPA’s arrival, (S1) was supervising 16 children with two unqualified staff members (S2 and S3). In addition, during inspection 5/29/26 LPA observed Staff (S1) supervising 17 children with two unqualified staff members (S3 & S4). This constitutes a violation of ratio requirements and presents a potential health, safety, and personal rights risk to the children in care. The allegation is valid because the preponderance of evidence has been met therfore, the allegation is SUBSTANTIATED. See 9099-D for deficiency cited.
Exit interview conducted and report was reviewed with the Director Ana Mendoza. A notice of site visit was given and must remain posted for 30 days.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Mahjoba Mohsini
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20260324102548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KIDS JOURNEY ACADEMY	FACILITY NUMBER: 376105028
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/29/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/29/2026 Section Cited CCR 101216.3(b)(1)	1 2 3 4 5 6 7	THIS IS AN AMENDED REPORT DELIVERED 06/03/26 101216.3(b)(1) Teacher-Child Ratio (b)The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1)A ratio of one fully qualified teacher... This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director states that staff member (S6) has signed up for 6 units and provided a copy of the class registration page. Director states she is currently moving staff around to ensure that there at least 2 qualfied staff in each classroom. Deficiency cleared during visit.
	8 9 10 11 12 13 14	Based on staff interview and LPA observation, it was discovered that on 4/24/26 (S1) was supervising 16 children with 2 unqualified staff and on 5/29/26 (S1) was supervising 17 children with 2 unqualified staff. This poses a potential health, safety and personal rights risk to child in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Juan Carlos Valdez

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20260324102548

FACILITY NAME:	KIDS JOURNEY ACADEMY		FACILITY NUMBER:	376105028
ADMINISTRATOR:	ANA MENDOZA		FACILITY TYPE:	850
ADDRESS:	9750 GALVIN AVENUE		TELEPHONE:	(858) 226-2164
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92126
CAPACITY:	48	CENSUS:	DATE:	05/29/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Ana Mendoza		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not ensure children were supervised at all times.
Director is not present a sufficient amount of time at the facility.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/29/26 at 2:50PM Licensing Program Analyst (LPA) J.C. Valdez conducte and unnanounced visit to deliver findings for the complaint received on 04/03/26, for the above allegations. LPA met with the Director Ana Mendoza. LPA identified himself and disclosed the purpose of the visit. There were 36 children and 7 staff in 2 classrooms.

It was alleged that the facility does not ensure children are supervised at all times and that the Director is not present for a sufficient amount of time. LPA conducted investigative interviews; however, statements were inconsistent. During visits on 04/04/26, 04/24/26, and 05/29/26, LPA did not observe any violations related to these allegations.Based on interviews and observations, it could not be determined that the facility failed to provide adequate supervision or that the Director was not present for an appropriate amount of time. Although the alleged concerns may have occurred or may be valid, there is not a preponderance of evidence to substantiate the allegations.Therefore, the allegations are UNSUBSTANTIATED.
Exit Interview conducted and report was reviewed with the Director Ana Mendoza.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Juan Carlos Valdez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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