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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105029
Report Date: 06/27/2024
Date Signed: 06/27/2024 02:53:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2024 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20240404101704
FACILITY NAME:VINE LEARNING CENTER, THEFACILITY NUMBER:
376105029
ADMINISTRATOR:EMMA DUENASFACILITY TYPE:
850
ADDRESS:2048 DRESCHER ST-6752 N ELMANTELEPHONE:
(858) 598-5070
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:60CENSUS: 48DATE:
06/27/2024
UNANNOUNCEDTIME BEGAN:
01:39 PM
MET WITH:Lizzie BeckerTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Classroom is operating out of ratio.
Unqualified staff providing care and supervision to daycare children.
Daycare child was left outside unattended.
Staff are not properly supervising children.
INVESTIGATION FINDINGS:
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On 6/27/24 at 1:39 pm, Licensing Program Analyst Gerald Poindexter made an unannounced visit for the complaint received on 4/4/24 for the purpose of delivering findings on the above reference allegation. LPA met with Lizzie Becker, supervisor. The following ratios were observed today: 48 children from three classrooms, supervised by 7 staff members (four teachers, three aides). Facility is with ratio.

Based on the information gather from the investigation -- during observation at the facility, review of facility records, and other pertinent documentation, and interviews with the Reporting Party (RP), facility staff, other persons, and parents -- allegations are verifiable as follows:

The allegation that “Classroom is operating out of ratio” is valid. Per investigation interviews and witness documentation, teacher-child ratios were exceeded due to the presence of unqualified aides without ECE credentials. Additionally, multiple occasions were cited by witnesses, who described staff late to arrive when teachers or aides requested assistance to remain in ratio. Additionally, it was determined that teacher-child ratio was not maintained during all outside playground times.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20240404101704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VINE LEARNING CENTER, THE
FACILITY NUMBER: 376105029
VISIT DATE: 06/27/2024
NARRATIVE
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The allegation that “Unqualified staff providing care and supervision to daycare children” is valid. Per investigation interviews, facility documentation, and direct witness, multiple occasions were cited when unqualified aides were left alone either individually or with other unqualified aides to supervise classrooms with active, non-napping children.

The allegation that “Daycare child was left outside unattended” is valid. Per investigation interviews and witness documentation, staff left a child behind in the playground without staff present to provide care and continuous visual supervision.

The allegation that “Staff are not properly supervising children” is valid. Per information gathered during investigation interviews, staff were observed outside at the playground using cell phones for personal use, while not maintaining continuous visual supervision of children in care.

The above allegations are found to be SUBSTANTIATED. The allegations are valid because the preponderance of evidence has been met. See LIC9099D for Type A and B deficiencies cited and civil penalty.

Exit interview conducted and report was reviewed with Lizzie Becker. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20240404101704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VINE LEARNING CENTER, THE
FACILITY NUMBER: 376105029
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/12/2024
Section Cited
CCR
101216.3(a)(b)(1)
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Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... (b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d). This requirement was not met as evidenced by:
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Ms. Becker states that they will conduct a full, in-house staff training with regard to care, supervision, and observation of appropriate ratios will be completed by 7/12/24. A copy of the signed staff roster and meeting agenda will be sent to Gerald.Poindexter@dss.ca.gov
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Based upon interviews and witness documentation, on multiple occasions a teacher and an aide (without ECE units/experience) supervised more than 15 children, which is a potential health, safety and personal rights risk to children in care.
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Type B
07/12/2024
Section Cited
CCR
101216.2(e)
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101216.2(e) Teacher Aide Qualifications and Duties: An aide shall work only under the direct supervision of a teacher. This requirement was not met as evidenced by:
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Director states that they will conduct a full, in-house staff training with regard to care, supervision, and observation of appropriate ratios will be completed by 7/12/24. A copy of the signed staff roster and meeting agenda will be sent to Gerald.Poindexter@dss.ca.gov
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Based on interviews, facility documentation, and direct witness, unqualified staff (aides without ECE credits) supervised children alone, without the direct supervision of a teacher, when children were awake. This is a potential hazard to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20240404101704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VINE LEARNING CENTER, THE
FACILITY NUMBER: 376105029
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2024
Section Cited
CCR
101229(a)(1)
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101229 (a)(1) Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement was not met as evidenced by:
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Director states that they will conduct a full, in-house staff training with regard to care, supervision, indoor/outdoor transitions, and observation of appropriate ratios will be completed by 7/12/24. A copy of the signed staff roster and meeting agenda will be sent to Gerald.Poindexter@dss.ca.gov
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Based on interviews and witness documentation, it is determined that in March 2024 a staff member left a child outside in the facility playground, unattended, and without care, supervision and required visual observation, for a period of approximately 2 to 5 minutes, which is an immediate health, safety and personal rights risk to children in care .
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Type B
07/12/2024
Section Cited
CCR
101229(a)
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101229(a) Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by:
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Director states that they will conduct a full, in-house staff training with regard to care, supervision, indoor/outdoor transitions, and observation of appropriate ratios will be completed by 7/12/24. A copy of the signed staff roster and meeting agenda will be sent to Gerald.Poindexter@dss.ca.gov
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Based on information gathered during investigation interviews it is determined that staff did not maintain care and supervision outdoors, as witnesses observed staff -- during children’s afternoon activity on the playground -- using cell phones for personal use. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4