376105029-4-17-2025-51-CC-JREG-DHSPF7-20250619111617

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376105029
Report Date: 04/17/2025
Date Signed: 04/17/2025 10:52:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Gerald Poindexter

COMPLAINT CONTROL NUMBER: 51-CC-20250224164708

FACILITY NAME:	VINE LEARNING CENTER, THE		FACILITY NUMBER:	376105029
ADMINISTRATOR:	MAGGIE GONZALEZ		FACILITY TYPE:	850
ADDRESS:	2048 DRESCHER ST-6752 N ELMAN		TELEPHONE:	(858) 598-5070
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92111
CAPACITY:	60	CENSUS: 54	DATE:	04/17/2025
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Maggie Gonzalez		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Daycare child sustained multiple fractures while in care
Staff are operating out of ratio

INVESTIGATION FINDINGS:

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On 4/17/25 at 9:50 am, Licensing Program Analyst Gerald Poindexter made an unannounced visit for the complaint received on 2/24/25 for the purpose of delivering findings on the above reference allegations. LPA met with Maggie Gonzalez, center director. The following ratios were observed today: 54 children from 3 classrooms, supervised by 8 staff members. Facility is with ratio.

It was alleged by the Reporting Party (RP) that “daycare child sustained multiple fractures while in care” during separate incidents and “staff are operating out of ratio.” For both allegations, the RP referenced separate incidents in which the same child received fractures. RP specifically questioned if the incidents were reported to Licensing, and the effectiveness of staff observation. The RP also alleged staff/child ratio was a factor in the incidents. Record review by the LPA confirms that both incidents were reported to Licensing, as required. LPA interviewed staff present at both incidents and verified ratios.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20250224164708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VINE LEARNING CENTER, THE	FACILITY NUMBER: 376105029
	VISIT DATE: 04/17/2025

NARRATIVE

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For the first incident on 10/10/24, the LPA determined that two staff were present supervising all students, but did not directly observe the specific child injuring another child’s finger with a toy car. Staff assessed the injured child at the time, who they noted did not show signs of distress or injury. Minutes later, the staff reported the incident directly to the child’s parent, in-person, who picked up the child. The injury was medically diagnosed the next day. Based on interviews with staff and the RP, LPA determined that the incident was accidental from acts of play between children. Video from that classroom was no longer available for review.

For the second incident on 2/19/25, LPA reviewed outdoor playground camera footage in which the child sustained an injury. LPA observed approximately 7 children – including the injured child – who spontaneously surrounded and hugged the legs of a teacher. Subsequently, the teacher lost balance and accidently fell onto the child, injuring the child’s leg. The other staff present was supervising in another playground area. Staff stated that they immediately attended to the injured child and called parents.

Several staff interviewed by the LPA stated that the facility has adopted changes to the playground spacing and observation, and that additional playground staff has been in place since January 2025. Parents interviewed did not express concerns similar to the allegations.

Based on the information obtained during a tour of the facility, interviews, and documentation and video reviewed, the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies are cited.

Exit interview conducted and report was reviewed with Maggie Gonzalez, center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

LIC9099 (FAS) - (06/04)

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