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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105046
Report Date: 02/13/2026
Date Signed: 02/13/2026 04:58:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Evelyn Reyes
COMPLAINT CONTROL NUMBER: 51-CC-20251208221908
FACILITY NAME:PRIMROSE SCHOOLS 4S RANCHFACILITY NUMBER:
376105046
ADMINISTRATOR:JESSICA HEWITTFACILITY TYPE:
850
ADDRESS:17025 VIA DEL CAMPOTELEPHONE:
(858) 592-2335
CITY:SAN DIEGOSTATE: CAZIP CODE:
92127
CAPACITY:149CENSUS: DATE:
02/13/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Director, Jessica HewittTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not provide food in the quantity necessary to meet the needs of the children in care.
INVESTIGATION FINDINGS:
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On 02/13/2026, at 2:30 p.m., Licensing Program Analyst (LPA) Evelyn Reyes conducted an unannounced complaint visit for the purpose to deliver findings regarding the allegation received on 12/08/2025. LPA Reyes met with the Director, Jessica Hewitt, identified self, explained the purpose of the visit, and was granted entry into the facility. At the time of the visit, LPA observed 48 children and 5 staff. Facility is within ratio and capacity.

The allegation stated that the Staff do not provide food in the quantity necessary to meet the needs of the children in care. During the investigation, LPA conducted interviews, made facility observations, and reviewed relevant documents.

Interviews with staff S1 - S4, and interviews with children C1 – C2 identified in the complaint do not support the allegations made. During site inspection on 12/15/25 and 2/5/26, LPA observed the facility providing breakfast, morning snack, lunch, afternoon snack as listed on the menu with regulation proportions and offering seconds to children. The facility also provides food for children whose food is provided by parents and is offered food from the school menu first. Continue on page 2.




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20251208221908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PRIMROSE SCHOOLS 4S RANCH
FACILITY NUMBER: 376105046
VISIT DATE: 02/13/2026
NARRATIVE
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Based on the information obtained during interviews, observations, and documentation reviewed it is determined that there is insufficient evidence that support the allegation. LPA did not observe staff not providing the minimum of amount of food components during the visits. Therefore, the allegation of staff not providing food the quantity necessary to meet the needs of the children in care were found to be Unsubstantiated. An Unsubstantiated finding means that although the allegation may have occurred or may be valid, there is not a preponderance of evidence to show that a violation took place.

An exit interview was conducted with the Director. A Notice of Site Visit (LIC 9213) was issued and must remain posted for 30 days.

Appeal Rights (LIC 9058) and a copy of the report (LIC 9099) were provided to the Director.

The exit interview was completed, and the report was reviewed with Director, Jessica Hewitt.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2