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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105046
Report Date: 03/27/2025
Date Signed: 03/27/2025 11:54:23 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Saraliz Velando
COMPLAINT CONTROL NUMBER: 51-CC-20250115150520
FACILITY NAME:PRIMROSE SCHOOLS 4S RANCHFACILITY NUMBER:
376105046
ADMINISTRATOR:JESSICA HEWITTFACILITY TYPE:
850
ADDRESS:17025 VIA DEL CAMPOTELEPHONE:
(858) 592-2335
CITY:SAN DIEGOSTATE: CAZIP CODE:
92127
CAPACITY:149CENSUS: 67DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Owner, Reena DayalTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Child left unattended.
INVESTIGATION FINDINGS:
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On 3/27/25, Licensing Program Analyst (LPA) Saraliz Velando, made an unannounced visit to deliver findings on the above allegation.

Based on staff interviews and camera footage Child #1 was left unattended for approximately 17 seconds without staff supervision. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Type B deficiency is cited on the attached LIC 9099-D.

An exit interview was conducted with the Owner, Reena Dayal. She was provided a copy of the appeal rights along with a copy of this report. A Notice of Site Visit was posted and must remain for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250115150520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PRIMROSE SCHOOLS 4S RANCH
FACILITY NUMBER: 376105046
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/11/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision - (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by:
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Owner states she will conduct a training on supervision and provide a statement with changes made to prevent children from leaving their classrooms and send proof to the Dept by 4/11/25.
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Based on interviews and camera footage, the licensee did not comply with the section cited above in that Child #1 was left unattended for approximately 17 seconds without staff supervision which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2