376105047-2-26-2026-51-CC-KLAE-DSD293-20260320171117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376105047
Report Date: 02/26/2026
Date Signed: 02/26/2026 05:24:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Evelyn Reyes

COMPLAINT CONTROL NUMBER: 51-CC-20251208220040

FACILITY NAME:	PRIMROSE SCHOOLS 4S RANCH		FACILITY NUMBER:	376105047
ADMINISTRATOR:	JESSICA HEWITT		FACILITY TYPE:	830
ADDRESS:	17025 VIA DEL CAMPO		TELEPHONE:	(858) 592-2335
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92127
CAPACITY:	36	CENSUS: 22	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Director, Jessica Hewitt		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff do not provide adequate infant care food service
Non ambulatory infants are being placed on cots

INVESTIGATION FINDINGS:

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On 02/26/2026, at 9:45 a.m., Licensing Program Analyst LPA Evelyn Reyes, conducted an unannounced complaint visit for the purpose to deliver findings regarding the allegations received on 12/08/2025. LPA met with the Director, Jessica Hewitt, identified self, explained the purpose of the visit, and was granted entry into the facility. At the time of the visit, LPA observed 22 children and 10 staff. Facility is within ratio and capacity.

The allegations stated that the staff do not provide adequate infant care food service and non ambulatory infants are being placed on cots. During the investigation, LPA conducted interviews, made facility observations, and reviewed relevant documents. Interviews with staff, and parents identified in the complaint do not support the allegations made. Continue on page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20251208220040

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PRIMROSE SCHOOLS 4S RANCH	FACILITY NUMBER: 376105047
	VISIT DATE: 02/26/2026

NARRATIVE

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During site inspections on 12/15/25, 2/25/26, and 2/26/26, LPA observed the facility following the individual feeding plan for each infant and providing meals as listed on the school menu with regulation proportions and offering seconds to infants. The facility also provides food for infants whose food is provided by parents and is offered food from the school menu with parents permission.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that there is insufficient evidence that supports the allegations. LPA did not observe staff not providing the adequate infant care food service minimum amount of food components during the visits. Therefore, the allegation of staff not providing adequate infant care food service was found to be Unsubstantiated. LPA observed non ambulatory infants placed in cribs during nap time. Therefore, the allegation of staff placing non ambulatory infants on cots was found to be Unsubstantiated.

An Unsubstantiated finding means that although the allegation may have occurred or may be valid, there is not a preponderance of evidence to show that a violation took place.

An exit interview was conducted with the Director, Jessica Hewitt.

A Notice of Site Visit (LIC 9213) was issued and must remain posted for 30 days.

Appeal Rights (LIC 9058) and a copy of the report (LIC 9099) were provided to the Director, Jessica Hewitt.

The exit interview was completed, and the report was reviewed with Director, Jessica Hewitt.

SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Evelyn Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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