<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105058
Report Date: 06/17/2025
Date Signed: 06/17/2025 02:36:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250602104428
FACILITY NAME:DOT TO DOTFACILITY NUMBER:
376105058
ADMINISTRATOR:KAYLA MENDOZAFACILITY TYPE:
850
ADDRESS:5550 CARMEL MOUNTAIN ROAD #113TELEPHONE:
(858) 207-7949
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:105CENSUS: 88DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Erica Castaneda TIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 Facility is not safeguarding day care children from harm.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/17/25 at 11:30 am, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced inspection visit for the purpose of delivering findings on the above referenced allegation. During today's visit, LPA met with Site Direcor Erica Castaneda there were 88 children with 20 staff in 8 classroom. During the investigation, LPA reviewed relevant documentation and conducted interviews with facility staff and parents to include “ouch” reports generated by the facility. Based on the information obtained, between October 2024 to present, there were numerous separate incidents wherein children were bit, scratched, grabbed or had his/her hair pulled by another day care child. The allegation is valid because the preponderance of evidence has been met, therefore the allegation is found to be SUBSTANTIATED. See LIC9099D for Type A deficiency cited. Exit interview conducted and LPA Annette Sutherland informed Site Director Erica Castaneda that this report dated 6/17/25 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Conitnued on LIC 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250602104428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DOT TO DOT
FACILITY NUMBER: 376105058
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
06/18/2025
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings & equipment to meet his/her needs. This requirement was not met as evidenced by…
1
2
3
4
5
6
7
Director states she will bring in additional staff member to help assist the need in the classroom and conduct a staff meeting. Director will submit an agenda to LPA via email to Annette.Sutherland@dss.ca.gov by 6/18/25.
8
9
10
11
12
13
14
Based on the information obtained, between October 2024 to present, there were more numerious separate incidents wherein children were bit, scratched, grabbed or had his/her hair pulled by another day care child this poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250602104428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DOT TO DOT
FACILITY NUMBER: 376105058
VISIT DATE: 06/17/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Also, LPA Annette Sutherland informed the Site Director Erica Castaneda to provide a copy of this licensing report dated 6/17/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. An exit interview was conducted, and the report was reviewed with site director Erica Castaneda. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A Notice of Site Visit was given and must remain posted for 30 days. LPA observed that the Notice of Site Visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3