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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105058
Report Date: 10/16/2025
Date Signed: 12/18/2025 11:08:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250905120428
FACILITY NAME:DOT TO DOTFACILITY NUMBER:
376105058
ADMINISTRATOR:ERICA CASTANEDAFACILITY TYPE:
850
ADDRESS:5550 CARMEL MOUNTAIN ROAD #113TELEPHONE:
(858) 280-8110
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:105CENSUS: 77DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Erica CastanedaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not prevent children from being injured by another child
Staff do not report injuries to authorized representative or parent






THIS IS AN AMENDED REPORT
INVESTIGATION FINDINGS:
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On October 15, 2025, at 9:00 AM, Licensing Program Analysts (LPAs) Annette Sutherland and Nancy Diaz arrived at the facility to deliver findings related to the above-referenced allegations. Upon arrival, LPAs met with Director Erica Castaneda and conducted a tour of the facility.
During the investigation, LPA interviewed parents and current and former staff members. LPA reviewed children’s records and relevant documentation, including “ouch” reports. The information obtained shows that Child #1 (C1) has been repeatedly touching, tapping, and hitting other children in the classroom. These incidents have not been consistently documented by staff as they occur, despite them being ongoing throughout the day. Instead, the behaviors have only been communicated after children began exhibiting signs of emotional distress due to the repeated unwelcome interactions. Although the classroom is maintaining required minimum ratios with occasional extra support from rotating staff, this level of staffing is not sufficient to meet the needs of both C1 and the other children in the classroom.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20250905120428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DOT TO DOT
FACILITY NUMBER: 376105058
VISIT DATE: 10/16/2025
NARRATIVE
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 The allegations are valid because the preponderance of the evidence has been met, therefore, the above allegations are found to be SUBSTANTIATED. See LIC 9099D pages for Type B deficiencies. A civil penalty of $250 will be assessed for Section 101223(a)(2) as it is a repeat violation within the past 12 months. A Notice of Site Visit was issued and posted during this visit. The licensee was advised that the notice must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with the facility representative.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20250905120428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DOT TO DOT
FACILITY NUMBER: 376105058
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/17/2025
Section Cited
HSC
101223(a)(2)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings & equipment to meet his/her needs. This requirement was not met as evidenced by…
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The Director stated that she will bring in additional staff members to support the classroom and ensure that the needs of the child are met, rather than relying solely on minimum staffing ratios with occasional assistance. The Director also plans to conduct a staff meeting and will submit the meeting agenda to the LPA via email at Annette.Sutherland@dss.ca.gov by October 17, 2025.
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Based on the information obtained, there were multiple minor incidents involving Child #1 (C1). As a result of these repeated, unwelcome interactions, children began exhibiting signs of emotional distress. This pattern of behavior presents a potential risk to the health, safety, and personal rights of children in care.
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Type B
10/17/2025
Section Cited
CCR
101226(a)2
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101226 Health related Services
(2) In the case of less serious injuries including, but not limited to, minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record and notify the child's authorized representative of the nature of the injury when the child is picked up from the center.. This requirement was not met as evidenced by…
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The Director will provide parents with reports of any minor incidents involving their children. Additionally, the Director will submit a written statement acknowledging her understanding that all incidents involving children must be reported to parents. The Director will also submit the staff meeting agenda to the LPA via email at Annette.Sutherland@dss.ca.gov by October 17, 2025.
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Based on the information obtained, facility staff failed to report multiple minor incidents to parents. This lack of communication poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20250905120428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DOT TO DOT
FACILITY NUMBER: 376105058
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/17/2025
Section Cited
HSC
1596.857(B)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4