376105058-1-5-2026-51-CC-JREG-DQXRZL-20260203122806

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376105058
Report Date: 01/05/2026
Date Signed: 01/05/2026 10:15:48 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Annette Sutherland

COMPLAINT CONTROL NUMBER: 51-CC-20251028090535

FACILITY NAME:	DOT TO DOT		FACILITY NUMBER:	376105058
ADMINISTRATOR:	ERICA CASTANEDA		FACILITY TYPE:	850
ADDRESS:	5550 CARMEL MOUNTAIN ROAD #113		TELEPHONE:	(858) 280-8110
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92130
CAPACITY:	105	CENSUS: 67	DATE:	01/05/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Erica Castaneda		TIME COMPLETED:	09:29 AM

ALLEGATION(S):

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Staff did not prevent daycare child from being injured by another daycare child
Facility is not meeting child’s needs

INVESTIGATION FINDINGS:

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On 1/5/26 at 8:30 AM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegations. LPA Sutherland met with Site Director Erica Castaneda and toured the facility. During the investigation, interviews were conducted with multiple parties. Facility observation was conducted, and relevant documentation was reviewed.

The facility has measures in place to ensure child safety. Staff members actively supervise children and report any incidents they witness. Additionally, the facility has increased staffing in classrooms where additional support is warranted to enhance supervision and minimize risks. The facility is committed to meeting the needs of all children in care. When staff observe any concerns, including marks or injuries that were not witnessed, they promptly inform the parent. LPA observed staff members appropriately supervising children.

Continued on LIC 809C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20251028090535

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DOT TO DOT	FACILITY NUMBER: 376105058
	VISIT DATE: 01/05/2026

NARRATIVE

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The majority of staff stated that there are procedures and trainings in place on how to speak and handle children in care. Parent interviews did not reveal any corroborating concerns. The allegations are therefore determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted with the Licensee. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) were provided along with the report (LIC9099) . LPA Sutherland observed Notice of Site Visit being posted. Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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