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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105069
Report Date: 01/09/2023
Date Signed: 01/09/2023 01:10:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2022 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20221108134645
FACILITY NAME:WAY PRESCHOOL, THEFACILITY NUMBER:
376105069
ADMINISTRATOR:JENNEL DENHAMFACILITY TYPE:
850
ADDRESS:1915 N. TWIN OAKS VALLEY ROADTELEPHONE:
(760) 566-5675
CITY:SAN MARCOSSTATE: CAZIP CODE:
92069
CAPACITY:30CENSUS: 13DATE:
01/09/2023
UNANNOUNCEDTIME BEGAN:
11:42 AM
MET WITH:Jennel DenhamTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Personal Rights: Staff do not ensure child’s pull-up is changed in a timely manner.
Qualifications: Unqualified staff are supervising children.
Limitations on Capacity: Staff allow non-enrolled children to roam the facility without supervision.
INVESTIGATION FINDINGS:
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On January 9, 2023 at 11:42 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegations referenced above. Upon arrival LPA met with Director Jennel Denham and Licensee Gregory Denham and proceeded to tour the facility. There were 13 children present with two staff members. Appropriate ratio/capacity was observed. Staff members have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 11/10/22. Throughout the course of investigation, interviews were conducted with the complainant, several employees and several parents. Facility records were obtained and reviewed. The information obtained was contradictory to the allegations. Based on this information, the allegations are determined to be unsubstantiated which means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged incident or violation occurred at the facility. No deficiencies are cited.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20221108134645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY PRESCHOOL, THE
FACILITY NUMBER: 376105069
VISIT DATE: 01/09/2023
NARRATIVE
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 An exit interview was conducted with Director Denham and Appeal Rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to the director. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the director post Notice of Site Visit.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2022 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20221108134645

FACILITY NAME:WAY PRESCHOOL, THEFACILITY NUMBER:
376105069
ADMINISTRATOR:JENNEL DENHAMFACILITY TYPE:
850
ADDRESS:1915 N. TWIN OAKS VALLEY ROADTELEPHONE:
(760) 566-5675
CITY:SAN MARCOSSTATE: CAZIP CODE:
92069
CAPACITY:30CENSUS: 13DATE:
01/09/2023
UNANNOUNCEDTIME BEGAN:
11:42 AM
MET WITH:Jennel DenhamTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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2
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Plan of Operation: Staff do not ensure that adults do not use the children’s restroom.
INVESTIGATION FINDINGS:
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On January 9, 2023 at 11:42 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegation referenced above. Upon arrival LPA met with Director Jennel Denham and Licensee Gregory Denham and proceeded to tour the facility. There were 13 children present with two staff members. Appropriate ratio/capacity was observed. Staff members have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 11/10/22. Throughout the course of investigation, interviews were conducted with the complainant, several employees and several parents. Facility records were obtained and reviewed. The information gathered indicates that on at least one occasion an adult entered and used the children’s restroom.

Based on interviews conducted by LPA the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, California Code of Regulations, Title 22, 101173(d) is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20221108134645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY PRESCHOOL, THE
FACILITY NUMBER: 376105069
VISIT DATE: 01/09/2023
NARRATIVE
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An exit interview was conducted with Director Denham and Appeal Rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to the director. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the director post Notice of Site Visit.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20221108134645
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WAY PRESCHOOL, THE
FACILITY NUMBER: 376105069
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/16/2023
Section Cited
CCR
101173(d)
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101173(d) Plan of Operation: (d) The child care center shall operate in accordance with the terms specified in the plan of operation. This requirement is not met as evidenced by:
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Cleared at the time of inspection. The director states that the children's restrooms are now locked during day care hours and only staff have the keys to the restrooms during hours of operation.
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Based on interviews conducted by LPA adults have been observed entering and/or using the children's restroom on at least one occasion. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5