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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105069
Report Date: 04/15/2026
Date Signed: 04/15/2026 10:49:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260323165521
FACILITY NAME:WAY PRESCHOOL, THEFACILITY NUMBER:
376105069
ADMINISTRATOR:JENNEL DENHAMFACILITY TYPE:
850
ADDRESS:1915 N. TWIN OAKS VALLEY ROADTELEPHONE:
(760) 566-5675
CITY:SAN MARCOSSTATE: CAZIP CODE:
92069
CAPACITY:30CENSUS: 23DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Jennel DenhamTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not maintain a comfortable temperature for children in care.
Staff did not ensure that the facility is kept clean.
INVESTIGATION FINDINGS:
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On 4/15/26 at 10:25am, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Jennel Denham. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On March 23rd, 2026, Community Care Licensing (CCL) received a complaint alleging that staff did not maintain a comfortable temperature for children in care and staff did not ensure that the facility is kept clean.


See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260323165521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WAY PRESCHOOL, THE
FACILITY NUMBER: 376105069
VISIT DATE: 04/15/2026
NARRATIVE
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Pertaining to allegation that staff did not maintain a comfortable temperature for children in care, based on interviews conducted it was stated that depending on the weather outside, facility will use the air conditioning. It was disclosed that when it gets too cold in the classroom, the thermostat will be adjusted to make the room more comfortable and/or staff will have children put their jackets on. Based on LPAs observation at visit on 3/17/26 the thermostat was placed at 72 degrees and the classrooms temperature felt comfortable.

Lastly, regarding allegation that staff did not ensure that the facility is kept clean, based on interviews conducted it was stated that bathrooms are cleaned by the church and staff clean the bathrooms after each use. It was also disclosed that an odor in the bathrooms has not been noticed. Based on LPAs observation at visit on 3/17/26 both bathrooms were clean and orderly with no odor noticed. LPA also observed facility to be clean, neat and orderly.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Jennel Denham, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
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